LivePerson connected experience platformDeliver connected experiences orchestrated and personalized by AI
Seamlessly integrate your systems and connect with customers like never before. Unlock new revenue with unified communication channels, turn customer data into personalized experiences, automate routine tasks, and cut costs with AI-powered insights.
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Trusted by thousands of the world’s biggest brands
Meet your customers where they are
Digital adoption
Provide seamless, connected experiences using LivePerson’s core digital capabilities, messaging, and trusted AI.
Better together with voice
Bring voice and messaging conversations seamlessly together through best-of-breed integrations, agentic AI, and analytics to provide connected customer and employee experiences.
Conversational commerce
Let your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale.
Next-gen experiences, powered by GenAI
Boost productivity and cost savings by seamlessly orchestrating human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences.
Unified conversational analytics
Fully unlock your most precious data set — conversational data — across voice and messaging to generate deep insights and achieve maximum ROI across the customer journey.
How global enterprises are realizing success with LivePerson
30%
reduction in operating costs
90%
automation rate
25%
customer satisfaction boost
10x
conversion vs traditional digital
50%
decrease in agent attrition
Unparallelled, connected experiences start with
award-winning AI
“LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”
— “The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024″
LivePerson is the enterprise leader in conversational AI
Transformational outcomes
Rapid time to value
AI with ROI
Best-of-breed
Security and scalability
Expertise in driving transformational outcomes
Unlike general technology providers, LivePerson is laser-focused on customer experience, helping enterprises drive meaningful, measurable change in their customer engagement strategies.
Rapid time to value
Our conversational AI platform and orchestration framework are designed to minimize time to value, with many brands realizing customer results in days, allowing them to continuously improve with rapid iteration.
AI with ROI
LivePerson is a pioneer in conversational AI and an early adopter of Large Language Models (LLMs). Unlike “build-your-own” AI approaches, LivePerson provides a fully embedded platform that allows teams to quickly deploy and scale trusted AI solutions without writing a single line of code.
Best-of-breed enterprise platform
Our platform is both open and future-ready, combining flexibility with leading orchestration capabilities. It integrates seamlessly with existing contact center systems and supports BYO AI (Bring Your Own AI), ensuring your business remains adaptable and innovative.
Enterprise-grade security and scalability
Handling over a billion conversations a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such GDPR, HIPAA, and PCI DSS.
Take a closer look at our conversational AI platform
See success stories from leaders like you
“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”
“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”
“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”
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