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Meet the people behind LivePerson

Our journey

From inventing web chat to leading the AI revolution

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of conversational AI for better business outcomes.

Our executive team

John Collins

Interim Chief Executive Officer and Chief Financial Officer

Connect with John

John Collins has served as CFO of LivePerson since 2020 and was appointed Interim CEO in August 2023. Drawing on his experience as a founder, data scientist, and institutional investor, John brings a modern vision and skillset to his work. As CFO, he has played a critical role in driving LivePerson’s corporate strategy and business development efforts, including successfully executing M&A, divestiture, and capital markets transactions.

John previously led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, he pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy at an NYC-based hedge fund. His previous financial services experience includes executing leveraged finance transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Ravi Chittari

Chief Innovation Officer

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Ravi Chittari spearheads efforts to maximize customer ROI through repeatable, scalable, and strategic innovation — in close partnership with LivePerson’s product and sales teams. Over his 5+ year career at LivePerson, Ravi has led the development of several ground-breaking, award-winning advances in conversational AI that have delivered significantly improved business results for many of the world’s largest brands.

Previously, Ravi served as Co-Founder and CTO at BotCentral, which was acquired by LivePerson in 2018, and in tech leadership roles at Tasteful, Apple, and Quattro Wireless.

Ravi is based in Cupertino and earned his Master’s degree in Computer Applications at the National Institute of Technology in India.

Jeff Ford

Chief Accounting Officer

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Jeff Ford leads LivePerson’s finance and accounting functions, including procurement, treasury, payroll, equity administration, billing and collections, revenue, corporate controllership, M&A, tax, technical accounting and financial reporting, and business systems. An accomplished executive with a proven track record of elevating finance and accounting within large organizations and high-growth companies, Jeff brings deep industry experience and expertise to the LivePerson team.

Before joining LivePerson, Jeff served as a partner at KPMG LLP and held senior finance and accounting roles at Crowdstrike Holdings and Stripe, where he drove innovation, optimized finance and accounting operations, and coached high-impact teams. He currently serves as a Board Member and Audit Committee Chair of Alternative Family Services.

Jeff is based in the San Francisco bay area and earned his B.S. in Accounting and B.A. in Business Administration and Economics from the University of Redlands. He is a certified public accountant.

Monica Greenberg

EVP, Public Policy and General Counsel

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Monica brings extensive experience in executive management in the software and internet industries to LivePerson. She oversees a wide variety of corporate and strategic matters, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company’s corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Tom Karrat

Chief Revenue Officer

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Tom leads the global revenue organization for LivePerson. With over 25 years of experience building and scaling world-class customer-facing organizations globally, he oversees all of the company’s customer-facing teams, including sales, customer success, customer care, professional services, and revenue operations.

Prior to LivePerson, Tom began his career at EMC, where he ultimately led a $1 billion division as the company scaled from $170 million in 1990 to $8.9 billion. He led successful global teams at StorageApps (acquired by HP), Yahoo HotJobs, Mimeo, Booker, and Bitly (acquired by Spectrum). He is an advisor to several startup organizations, as well as a participant and lifelong advocate of Big Brothers Big Sisters.

Tom is based in New York City and earned his B.S. in Business from Northeastern University.

Alex Kroman

EVP, Product & Technology

Connect with Alex

Alex Kroman oversees LivePerson’s global technology organization. With a deep background in engineering and product, he is leading LivePerson’s transformation into a product-led company, solidifying its position as the leading provider of AI for better business outcomes, driving new product development, and optimizing and scaling the company’s AI platform. 

Prior to LivePerson, Alex served for over a decade as General Manager and Senior Vice President of Product & Engineering at New Relic, where he was the first engineering manager and led the company’s engineering organization and new product development during a period of hypergrowth from $5 million to $850 million in revenue. Before New Relic, he held engineering leadership roles at OpenSourcery, Cargill, and Dark Horse Comics.

Alex is based in Portland, Oregon and earned his B.S. in Information Systems from Miami University.

Dan Sincavage

SVP, Global Partnerships

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Dan Sincavage oversees LivePerson’s global partner ecosystem, as well as the LivePerson Marketplace. He is focused on building a world-class partner program and an ecosystem of high-impact technology, services, and distribution partners that help further extend LivePerson’s leadership position in the enterprise conversations market and deliver better experiences for brands and consumers.

Prior to LivePerson, Dan co-founded Tenfold, where he served as Chief Operating Officer and led sales, marketing, partnerships, and corporate strategy. A leading integration platform in the customer engagement space, Tenfold was acquired by LivePerson in 2021. Dan also served as Chief Operating Officer for Xperience Real Estate, an early innovator in the digital real estate brokerage market. He currently serves on multiple advisory boards for early- to mid-stage SaaS companies.

Dan is based in Austin, Texas and earned his B.A. in Political Science and Economics at the University of Oregon.

Ruth Zive leadership headshot

Ruth Zive

Chief Marketing Officer

Connect with Ruth

Ruth Zive oversees LivePerson’s global marketing organization, focused on growing scalable, measurable, and predictable world-class demand generation, with operational rigor. A three-time enterprise software CMO, she leads the company’s digital and demand generation, field marketing and sales development, vertical and product marketing, branding, and internal and external communications functions.

Ruth has more than two decades of experience serving B2B clients in the technology, financial services, and non-profit industries. Prior to LivePerson, she served as CMO of Ada, helping to transform the company from a startup into an industry player. Previously, she led marketing for Blueprint Software Systems. Ruth is also the founder of MarketingWise, a lifecycle marketing agency that helped B2B companies develop and promote high-quality marketing content.

Ruth is based in Toronto, Canada. She earned her MSW from the University of Pittsburgh and her BA from the University of Toronto.

Our leadership team

Joe Bradley

LivePerson Chief Scientist

Adam Canter

SVP, North America

Todd Ebersviller

SVP, Site Reliability Engineering & Operations

Nigel Lindsay-Smith

Area Vice President, APAC

Aga May-Sadowska


Norm Osumi

Norm Osumi

SVP, Finance

Our Board of Directors

Jill Layfield

Board Chair, LivePerson; Chief Executive Officer, James Michelle

Bruce Hansen

Former Chairman and CEO of ID Analytics

Kevin C. Lavan

Senior Vice President, CFO of Autoclear LLC

Jim Miller

Former Chief Technology Officer of Wayfair, Inc.

Fred Mossler

Former Zappos Visionary, Entrepreneur, and Investor

Vanessa Pegueros

Former Chief Trust & Security Officer of Onelogin, Inc.

William G. Wesemann

Independent Consultant

Yael Zheng

Former Chief Marketing Officer of Bill Holdings, Inc.

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