Intelligent data: Watch our on-demand webinar, featuring Forrester

Watch now


Meet the people behind LivePerson

Our journey

From web chat to Conversational AI

LivePerson was founded in 1995 with the invention of live chat by CEO Rob LoCascio. Recently named the #1 Most Innovative AI Company in the World by Fast Company, LivePerson is a leading Conversational AI company creating digital experiences that are Curiously HumanTM . Nearly a billion conversational interactions are powered by our Conversational Cloud® platform each month and we enable over 18,000 brands worldwide, including leading brands like HSBC, Orange, and GM Financial, to meet consumers where they are across social media, messaging, email, voice, and more. LivePerson is a founding member of EqualAI.


IQ plus EQ, nice to meet you

Everybody is unique. So why wouldn’t brands treat everybody that way? Hey now, that’s a personal question. As in, different people want different things. Short answer, tech available to brands is scattered and rigid. Leaving consumers disengaged. Leaving relationships (and, ahem, your revenue) on the table. The bottom line to raise your bottom line is to respond in kind. Meet your consumers where they are. Understanding individuals as, you know, individuals. And, yeah, you can do that with technology. With artificial intelligence that’s emotionally intelligent, too. Talking to becomes talking with. Interactions shift from wait-and-see to exactly-what-I-need. Only humans can engineer that level of consideration. And it’s those same humans we bring together to develop digital experiences where your consumers wonder just how the heck they feel so seen, heard and valued by your brand. AI doesn’t need to feel artificial. AI can be more human. At LivePerson, we would even say Curiously Human.

Our executive team

Rob LoCascio headshot

Rob LoCascio

Founder and Chief Executive Officer

Connect with Rob

Rob LoCascio is the founder of LivePerson, Inc. and has been its Chief Executive Officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company to date. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.

In 2016, Rob again led the company to the forefront of Conversational Commerce by making it easy for consumers to connect with brands on messaging via platforms like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the door for brands to message at massive scale while still providing outstanding customer experiences. Now, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson’s global staff, and challenging the reliance on physical office spaces.

As someone who has been on the entrepreneurial journey for over two decades, Rob’s mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.

Beyond his decades of work at LivePerson, Rob’s interests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated over 100,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

John Collins

Chief Financial Officer

Connect with John

Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Angelo D’Alessandro

SVP, Chief Brand Officer

Connect with Angelo

Angelo leads branding for Consumer Services at LivePerson. With more than two decades of experience in the banking industry driving technology, marketing, and digital transformation programs, he conceived and founded buddybank®, the first Conversational Bank in the world that offers banking and lifestyle services through messaging.

buddybank® is a Conversational Banking experience designed for iPhone with a 24/7 messaging-concierge and it is part of UniCredit, one of the largest pan-European banks.

Formerly, he served UniCredit as Head of Open Innovation, launching initiatives including an online banking service designed for and with senior citizens. Angelo is an expert in transforming how banks interact with their consumers, proving that Conversational Commerce can turn customers into ambassadors.

Monica Greenberg

EVP, Public Policy and General Counsel

Connect with Monica

Monica brings extensive experience in executive management in the software and internet industries to LivePerson. She oversees a wide variety of corporate and strategic matters, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company’s corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Mel Longdon headshot

Melanie Longdon

SVP, People and Transformation

Connect with Melanie

Mel leads LivePerson’s people organization, optimizing talent-centered activities including hiring, training, professional development, and performance management to ensure these efforts support the company’s growth. She works across the organization to continue to build a well-defined company culture based on LivePerson’s values and mindsets. 

Previously, Mel led LivePerson’s operational excellence and transformation team, helping brands become conversational businesses by bringing operational know-how and leadership to bear on their journey from planning to ongoing execution. She has more than 25 years of experience in operating large-scale customer service and sales organizations and is driven by a passion for operational excellence. 

Prior to LivePerson, Mel served as Head of Customer Experience at Liberty Global, the world’s largest international TV and broadband company with operations in 10 European countries. She has also held senior executive positions within the Business Process Outsourcing (BPO) industry, operating major contact center operations for multiple Global 1000 brands.

Ruth Zive leadership headshot

Ruth Zive

Chief Marketing Officer

Connect with Ruth

Ruth Zive oversees LivePerson’s global marketing organization, focused on growing scalable, measurable, and predictable world-class demand generation, with operational rigor. A three-time enterprise software CMO, she leads the company’s digital and demand generation, field marketing and sales development, vertical and product marketing, branding, and internal and external communications functions.

Ruth has more than two decades of experience serving B2B clients in the technology, financial services, and non-profit industries. Prior to LivePerson, she served as CMO of Ada, helping to transform the company from a startup into an industry player. Previously, she led marketing for Blueprint Software Systems. Ruth is also the founder of MarketingWise, a lifecycle marketing agency that helped B2B companies develop and promote high-quality marketing content.

Ruth is based in Toronto, Canada. She earned her MSW from the University of Pittsburgh and her BA from the University of Toronto.

Our leadership team

Joe Bradley

LivePerson Chief Scientist

Adam Canter

SVP, North America

Todd Ebersviller

SVP, Site Reliability Engineering & Operations

Tom Karrat

SVP, Commercial Sales

Ian Kinsella


Norm Osumi

Chief Accounting Officer

Our Board of Directors

Rob LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Bruce Hanson

Former Chairman and CEO of ID Analytics

Kevin C. Lavan

Senior Vice President, CFO of Autoclear LLC

Jill Layfield

Chief Executive Officer, James Michelle

Jim Miller

Former Chief Technology Officer of Wayfair, Inc.

Fred Mossler

Former Zappos Visionary, Entrepreneur, and Investor

Vanessa Pegueros

Chief Trust & Security Officer of Onelogin, Inc.

William G. Wesemann

Independent Consultant

Yael Zheng

Chief Marketing Officer of Bill Holdings, Inc.

Join our team of talented humans