Leadership
Meet the people behind LivePerson
Our journey
From web chat to Conversational AI
LivePerson was founded in 1995 with the invention of live chat by CEO Rob LoCascio. Recently named the #1 Most Innovative AI Company in the World by Fast Company, LivePerson is a leading Conversational AI company creating digital experiences that are Curiously HumanTM . Nearly a billion conversational interactions are powered by our Conversational Cloud® platform each month and we enable over 18,000 brands worldwide, including leading brands like HSBC, Orange, and GM Financial, to meet consumers where they are across social media, messaging, email, voice, and more. LivePerson is a founding member of EqualAI.
THE CURIOUSLY HUMAN APPROACH
IQ plus EQ, nice to meet you
Everybody is unique. So why wouldn’t brands treat everybody that way? Hey now, that’s a personal question. As in, different people want different things. Short answer, tech available to brands is scattered and rigid. Leaving consumers disengaged. Leaving relationships (and, ahem, your revenue) on the table. The bottom line to raise your bottom line is to respond in kind. Meet your consumers where they are. Understanding individuals as, you know, individuals. And, yeah, you can do that with technology. With artificial intelligence that’s emotionally intelligent, too. Talking to becomes talking with. Interactions shift from wait-and-see to exactly-what-I-need. Only humans can engineer that level of consideration. And it’s those same humans we bring together to develop digital experiences where your consumers wonder just how the heck they feel so seen, heard and valued by your brand. AI doesn’t need to feel artificial. AI can be more human. At LivePerson, we would even say Curiously Human.
Our executive team

Rob LoCascio
Founder and Chief Executive Officer
Connect with RobRob LoCascio is the founder of LivePerson, Inc. and has been its Chief Executive Officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company to date. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.
In 2016, Rob again led the company to the forefront of Conversational Commerce by making it easy for consumers to connect with brands on messaging via platforms like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the door for brands to message at massive scale while still providing outstanding customer experiences. Now, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson’s global staff, and challenging the reliance on physical office spaces.
As someone who has been on the entrepreneurial journey for over two decades, Rob’s mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.
Beyond his decades of work at LivePerson, Rob’s interests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated over 100,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

John Collins
Chief Financial Officer
Connect with JohnDrawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.
Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.
John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.
John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Angelo D’Alessandro
SVP, Chief Brand Officer
Connect with AngeloAngelo leads branding for Consumer Services at LivePerson. With more than two decades of experience in the banking industry driving technology, marketing, and digital transformation programs, he conceived and founded buddybank®, the first Conversational Bank in the world that offers banking and lifestyle services through messaging.
buddybank® is a Conversational Banking experience designed for iPhone with a 24/7 messaging-concierge and it is part of UniCredit, one of the largest pan-European banks.
Formerly, he served UniCredit as Head of Open Innovation, launching initiatives including an online banking service designed for and with senior citizens. Angelo is an expert in transforming how banks interact with their consumers, proving that Conversational Commerce can turn customers into ambassadors.

Monica Greenberg
EVP, Public Policy and General Counsel
Connect with MonicaMonica brings extensive experience in executive management in the software and internet industries to LivePerson. She oversees a wide variety of corporate and strategic matters, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company’s corporate legal affairs.
Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.
Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Melanie Longdon
SVP, People and Transformation
Connect with MelanieMel leads LivePerson’s people organization, optimizing talent-centered activities including hiring, training, professional development, and performance management to ensure these efforts support the company’s growth. She works across the organization to continue to build a well-defined company culture based on LivePerson’s values and mindsets.
Previously, Mel led LivePerson’s operational excellence and transformation team, helping brands become conversational businesses by bringing operational know-how and leadership to bear on their journey from planning to ongoing execution. She has more than 25 years of experience in operating large-scale customer service and sales organizations and is driven by a passion for operational excellence.
Prior to LivePerson, Mel served as Head of Customer Experience at Liberty Global, the world’s largest international TV and broadband company with operations in 10 European countries. She has also held senior executive positions within the Business Process Outsourcing (BPO) industry, operating major contact center operations for multiple Global 1000 brands.

Ruth Zive
Chief Marketing Officer
Connect with RuthRuth Zive oversees LivePerson’s global marketing organization, focused on growing scalable, measurable, and predictable world-class demand generation, with operational rigor. A three-time enterprise software CMO, she leads the company’s digital and demand generation, field marketing and sales development, vertical and product marketing, branding, and internal and external communications functions.
Ruth has more than two decades of experience serving B2B clients in the technology, financial services, and non-profit industries. Prior to LivePerson, she served as CMO of Ada, helping to transform the company from a startup into an industry player. Previously, she led marketing for Blueprint Software Systems. Ruth is also the founder of MarketingWise, a lifecycle marketing agency that helped B2B companies develop and promote high-quality marketing content.
Ruth is based in Toronto, Canada. She earned her MSW from the University of Pittsburgh and her BA from the University of Toronto.
Our leadership team

Joe Bradley
LivePerson Chief Scientist

Adam Canter
SVP, North America

Todd Ebersviller
SVP, Site Reliability Engineering & Operations

Tom Karrat
SVP, Commercial Sales

Ian Kinsella
SVP, APAC

Norm Osumi
Chief Accounting Officer
Our Board of Directors
Rob LoCascio
Chairman of the Board, Chief Executive Officer, LivePerson, Inc.
Bruce Hanson
Former Chairman and CEO of ID Analytics
Kevin C. Lavan
Senior Vice President, CFO of Autoclear LLC
Jill Layfield
Chief Executive Officer, James Michelle
Jim Miller
Former Chief Technology Officer of Wayfair, Inc.
Fred Mossler
Former Zappos Visionary, Entrepreneur, and Investor
Vanessa Pegueros
Chief Trust & Security Officer of Onelogin, Inc.
William G. Wesemann
Independent Consultant
Yael Zheng
Chief Marketing Officer of Bill Holdings, Inc.