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Conversational AI in FINANCIAL SERVICESTurn transactions into trust

Transform the banking experience with digital conversations. Bring efficiency, security, and personalization to every transaction with the help of AI.

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Trusted by thousands of financial services leaders

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Conversations that drive results

Financial services brands using conversational AI solutions have seen:

4x

increase in converted sales

20%

increase in consumer satisfaction

50%

decrease in cost of care

Want to see the results for your business? Try our ROI calculator.

Conversational AI use cases for financial services

It’s not about the AI, it’s about
the account holder

CONVERSATIONAL AI USE CASES FOR FINANCIAL SERVICES

It’s not about the AI, it’s about the account holder

Make it easy to self service common support requests like autopay, canceling payments, and checking account balances.

Give clients the power to replace a card, merge or cancel accounts, check credit scores, and more with conversational banking.

Allow clients to resolve issues, even after hours. Provide round-the-clock support for login issues, bank transfers, and pin resets.

Compromised accounts are stressful. Conversational banking bots handle the critical information collection, then escalate to an agent for personal support.

Take the stress out of applying for a loan by streamlining the approval process with automation.

Stay connected to customers with promotional offers and discounts using Proactive Messaging.

financial services chatbot conversation example of using Conversational AI in financial services
financial services chatbot conversation example of using Conversational AI in financial services

Automated billing + payment

Make it easy to self service common support requests like autopay, canceling payments, and checking account balances.

example of how artificial intelligence helps customers manage lost cards

Account details + assistance

Give clients the power to replace a card, merge or cancel accounts, check credit scores, and more with conversational banking.

example of a financial services chatbot supporting customer queries

24/7 troubleshooting + support

Allow clients to resolve issues, even after hours. Provide round-the-clock support for login issues, bank transfers, and pin resets.

Conversational AI chatbot sending proactive fraud alert

Fraud alerts

Compromised accounts are stressful. Conversational banking bots handle the critical information collection, then escalate to an agent for personal support.

how banking chatbots act as virtual assistance for loans

Loan applications + preapprovals

Take the stress out of applying for a loan by streamlining the approval process with automation.

Example of conversational AI chatbot used for upselling after a customer acquisition

Discounts + promos

Stay connected to customers with promotional offers and discounts using Proactive Messaging.

Success stories from banking leaders like you

Banking industry solutions that put clients first

example of natural language processing for financial institutions

Conversational intelligence + agent tools

Empower your agents

Equip your team with conversational banking tools to deliver personalized advice, guide investment choices, and connect with clients when it matters most.

Meet the tools
Bank customers can get fraud alerts directly on mobile apps with conversational ai in financial services

All the channels

Shift to digital

Redirect clients from hold lines to messaging apps they use daily. Unlock new banking experiences and opportunities for engagement and growth.

See the channels
LivePerson integrates with financial services tech like Stripe, Alchemy, Correlation Keystone, Finacle, and FiServ

Platform + integrations

Embrace automation

Use LLM-powered AI to automate common customer intents like balance inquiries, transfers, and fraud alerts, enhancing efficiency and customer satisfaction. LivePerson’s AI tools also integrate with a variety of financial services technology to make this easy.

Explore the possibilities

Guide: Conversational Ai in Financial services

Put poor customer experience interactions on hold

Move beyond traditional customer service barriers. Try these 7 call reduction strategies to make banking with your financial institution a smoother experience.

conversational banking guide to call reduction

Ready to see for yourself?