AI Chatbot Toolset
Better conversations start with a better AI chatbot
It’s time to stop doing the same thing and expecting different results. Hiring an army of agents just won’t cut it, but reaching your consumers is simply a must. Meet your consumers in the most popular messaging channels with an AI chatbot. But not just any bot — an AI-powered LivePerson bot.
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More than just a chatbot
Design, build, manage, and optimize with the power of AI.
Intent Manager
Understand what consumers really want
Learn what your consumers’ true intentions are with Intent Manager. Real-time data updates allow you to turn insights into actions that drive business decisions like where to improve and what intents can be easily automated.
Conversation Builder
Easily build an AI chatbot to automate conversations
Create a customer service powerhouse of human agents and AI-powered chatbots that work together to deliver warm, personalized experiences. Using Conversation Builder®, you can create automated flows with no code needed.
Integrations
Connect systems with a flexible bot management tool
Unify all of your key systems and data in the Conversational Cloud® giving you a 360 degree view of your consumers. Our open platform easily integrates into back-end systems like CRM, scheduling tools, order and inventory management systems, payment platforms, and telephony systems.
LLM Enhancements
Create next-level chatbot experiences using LLM
Transform your content into captivating conversations in minutes with our innovative Generative AI. Effortlessly convert webpages, PDFs, and FAQs into interactive AI chatbot experiences that showcase your brand’s expertise. Say goodbye to static information, embrace dynamic interactions, and captivate your audience.
Humans and AI chatbots work together to deliver the best customer experience
Conversational recommendations
Increase agent efficiency with Conversation Orchestrator. This tool scans agent conversations and recommends the best AI bot or content for responses, reducing the time it takes to query a response.
Bot Human Tango™
Both humans and bots can contribute to conversations. The Conversational Cloud® allows the seamless handoff from one type of agent to the other, and all can be managed in one workspace.
Agents as bot managers
Human agents make the best bot managers. With the Conversational Cloud, they can oversee conversational chatbots and even label misunderstood intents.
What AI leaders are saying
“We’re skeptical about everything. But automation is one of the key things LivePerson does extremely well. They actually deliver on what every company has on their website. We hit 40% bot containment very quickly in only a few months.”
Read their story
“Our agents love the new and exciting career paths open to them. They never thought they’d have the opportunity to build bots, and this stimulating and rewarding work improves satisfaction exponentially. With happier employees, attrition rates decrease, and more time and resources can be invested in upskilling our team.”
Read their story
“My job is to help customers get to a point of resolution in the most efficient way possible, while decreasing anxiety and confusion. … We’re using Conversational AI and AI chatbot automation to supercharge digital innovation and ease our customer’s path to purchase — it is quite an extraordinary thing.”
Read their storyUse cases for AI chatbots
Rescheduling & cancellations
Connect to scheduling systems and provide options for customers to schedule an appointment via voice, then receive a confirmation via messaging to transition to digital.
Product recommendations
Make it easy to give your consumers what they want via a digital assistant, freeing customer service agents to handle more complex issues.
FAQs & inquiries
Easily add knowledge base content to large language models so bots can take over routine tasks with human-like conversations.
Upgrades & incentives
An AI chatbot can be part of your digital marketing tools by proactively sharing information and reminders about actions you want customers to take.
Employee support
Scale your HR team with AI bots that guide employees through onboarding, can answer questions about benefits, and more.
Incident management
Support IT service management with bots that can share incident status updates with affected parties while the team focuses on the issues at hand.
Meet the AI behind LivePerson’s Conversational Cloud
Conversational AI
Learn how how we power human-like interactions with natural language understanding, natural language processing and more to personalize and scale customer engagement.
Generative AI
Trustworthy AI is finally here. Deliver omnichannel customer experiences, reduce costs, and improve resolution times with the power of state-of-the-art large language models.
Voice AI
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
AI chatbot FAQs
An AI chatbot is the actual digital system programmed to provide automated responses. Conversational AI refers to the technology behind chatbots, making them more human-like and helpful through natural language processing and machine-learning tools.
With natural language understanding, conversational chatbots can grasp customer context and intent, delivering relevant answers across messaging apps and voice channels. Consumers tend to favor direct questions and answers over tedious website searches. AI chatbots can promptly handle simple inquiries, alleviating queues and freeing up customer service agents. After all, about 53% of respondents in a market-wide consumer study said that waiting too long for replies is the most frustrating part of interacting with businesses. Powered by artificial intelligence, swift chatbot responses save time, boost satisfaction, and empower customer service agents to focus on complex issues.
While AI chatbots don’t replace human interactions, they do enable faster responses and scalability, helping support more customer. In contact centers, this efficiency lowers costs and boosts revenue. Pairing chatbots with Conversational AI yields impressive results: up to 50% lower cost per conversation vs. voice, 15% higher first-contact resolution rates, 20% improved average order value, reduced cart abandonment, and 10x higher conversion rates.
