More Than just Chatbots
What is Conversational AI?
Gone are the days of predefined rules-based chatbots. We enter a new era of Conversational Artificial Intelligence (AI), an evolving category that includes a set of technologies to power human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships.
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Conversational AI vs. machine-learning chatbots
Chatbots are rules-based programs that provide an appropriate response for a particular scenario. They are triggered by defined keywords and can only attend to one request at a time. Conversational AI refers to all the tools that can be used within AI chatbots to make them more…well, conversational.
And that’s where LivePerson’s solutions stand apart.
What AI means for consumers
Over 5,000 consumers across the world shared their thoughts on AI, messaging, and chatbots. It’s time to take action, and LivePerson innovation is making it happen.
Read our 2021 Consumer Preferences Survey
How LivePerson puts Conversational AI to work

Conversational Cloud®
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. This powerful engagement hub helps you build and manage AI-powered chatbots alongside human agents to support commerce and customer service interactions.
Discover Conversational Cloud

Voice AI
Modernize your customer experience with voice and digital
Create unified, automated consumer engagement experiences across voice and messaging channels, driven by superior conversational analytics, industry-leading speech recognition, and generative AI.
Learn about Voice AI

Bella AI
Build a safe, equal AI chatbot in seconds
Unlock time to value and lower costs with our new conversational interface for building bots, powered by generative AI and large language models.
Meet Bella