Generation AI podcastThis is a no hype zone
Tune in to our Generation AI podcast for the latest insights and ideas on AI for business.
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Meet your hosts
Joe Bradley
Chief Scientist at LivePerson
Ruth Zive
Chief Marketing Officer at LivePerson
episodes
Season 2
New podcast episodes drop every other Tuesday at 6:00 AM EST.
Episode 4
How to position AI to customers
The heart and soul of any successful business is customer experience. But what happens when bots become the first line of contact? Nir Galpaz, Group Vice President of Technical Services and Support at 8×8, joins the podcast to discuss the implications. Listen in as he talks about the top mistakes companies make when putting bots in front of people, the tension between cutting costs and putting customers first, and the kinds of employees who will win and lose as AI comes into its own.
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episode 3
How is AI revolutionizing the financial sector?
Ranjeeta Bhattacharya, SVP and Senior Data Scientist at BNY Mellon’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the field. Ranjeeta’s current focus is on data science’s role in the financial sector, and she brings plenty of sharp insights into the importance of diverse backgrounds and skill sets for data scientists — as well as the challenges of applying innovations within the field (like AI) to all manner of industries.
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Episode 2
How can we create “legendary” customer-facing AI?
Not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience feel “legendary.” Justin Gonzalez, most recently Director of Customer Empowerment at Square, says that these experiences only come about when AI and automation are used in service of caring about customer needs — and creating memorable experiences in every interaction.
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Episode 1
Season 2 Kickoff: Why are consumers still skeptical of AI?
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we’re leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive and Joe Bradley break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.
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Season 1
EPISODE 12
Who governs AI – and our culture? The impact of artificial intelligence on society
In this episode, Ori Freeman, Fellow at the Center for International Governance Innovation, discusses the potential and expected impacts of AI-generated content on culture, the challenges in globally regulating tech giants, and the ethical considerations surrounding AI technologies in health and education.
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episode 11
AI Year in Review: Breakthroughs in CX, ethics, and creativity
As the end of 2023 draws near, Ruth and Joe reflect on some of the year’s most pressing questions and exciting breakthroughs in what is still a largely undefined space.
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episode 10
Unlocking efficiency: AI in manufacturing
AI has applications far beyond what many assume, including actively shaping industries like manufacturing. Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins us to share how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities.
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Episode 9
AI Regulation, Integration & More with with TechCrunch’s Ron Miller
Is AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch.
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EPISODE 8
Undefined Space: How Alvaria is using AI as a CX opportunity
Jeff Cotten, Chief Executive Officer at Alvaria, and Darryl Kelly, the company’s Chief Strategy Officer, share their expertise and perspectives on leveraging emerging tech. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can transform customer service with more personalized, more engaging experiences for both employees and customers.
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episode 7
AI transformation at Virgin Media: Meeting customer needs
Chris Huggins, Head of Conversational Commerce at Virgin Media, joins our podcast to discuss how he and his teams leverage behavior signals to enhance the customer experience with AI tools, helping increase productivity and ensure customers get what they need.
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Episode 6
IBM’s AI Odyssey: A structured approach to scaling AI
Listen in as Shobhit Varshney, VP and Senior Partner at IBM Consulting, discusses large-scale AI and automation deployment within high-regulation industries, what to consider when building out tech, and how to manage systems within the constraints of AI ethics.
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Episode 5
Solving bottlenecks with the power of AI
Tune in to hear from Jeff Moloughney, CMO of Digital.ai, about how AI can pinpoint and eliminate bottlenecks and actually help us make better management-level decisions.
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Episode 4
Data empowered: AI’s B2B sales and strategy impact
Join Henry Schuck, CEO and Founder at ZoomInfo, as he discusses the evolution of data’s impact on business, the systems used to leverage it, and the critical role AI is already beginning to play in keeping the upper hand against competition.
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EPISODE 3
What is happening at the nexus of AI and creativity
While many have concerns about AI technologies, there is no concern quite like that of creative endeavors. Will AI devalue and automate human art? According to our next guest on Generation AI, Vittorio Banfi, co-founder at Tailor, the answer is “no.” Instead, AI will empower creatives to focus on what they do best. But it may take time to get there.
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EPisode 2
The AI journey: From hype to reality
Jessica Popp, a self-proclaimed AI pragmatist, has established herself as a proven Chief Technology Officer, exceeding expectations at many prolific positions with Intel, Twillo, and, most recently, Ada. She joins us to discuss AI’s rapid rise to fame, what the focus should be today, and her vision of the AI-backed future.
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Episode 1
Beyond Black Mirror: Illusion, ethics, and responsible AI
Pop culture references to AI leave people with perceptions that may not be quite accurate, according to Miriam Vogel, President and CEO at EqualAI and Chair of the White House’s National AI Advisory Committee. Miriam joins us on the premiere episode of Generation AI to dive into what it takes to ethically and responsibly develop and deploy artificial intelligence.
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EPisode 0
Generation AI: Demystifying a new era of artificial intelligence
LivePerson’s Ruth Zive, CMO, and Joe Bradley, Chief Scientist, join together as hosts to kick off the very first episode of Generation AI, a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world.
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