Conversational AI in retailTurn conversations into conversions
So long, abandoned carts. See conversions and resolutions accelerate when you shift to AI-powered conversations.
Get started with the guideGet a demoTrusted by thousands of retail industry leaders
![](https://static.liveperson.com/static-assets/2023/01/05151516/The-RealReal_40px.png)
Conversations that drive results
Retail businesses using conversational AI solutions have seen:
50%+
decrease in cost of care
4x
increase in converted sales
20%+
increase in customer satisfaction
70%+
containment in retail chatbots
Want to see the results for your business? Try our ROI calculator
Conversational AI use cases for retail
It’s not about the AI, it’s about
the customer experience
Conversational AI use cases for retail
It’s not about the AI, it’s about the customer experience
Send order updates and offer personalized shopping experiences, based on previous orders and search history.
Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.
Make rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with retail chatbots.
Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7.
Automate common questions so your customer service agents have more time to handle complex issues.
Streamline returns and exchanges, shipping delays, and product updates with AI-powered conversations.
![Example of conversational ai in retail sector with artificial intelligence adapting delivery for satisfied customers](https://static.liveperson.com/static-assets/2023/01/18143337/Pillar-1_Order-Status_JV_0117.png)
![Retail chatbots show how they can assist customers with online shopping and choosing curbside pickup](https://static.liveperson.com/static-assets/2023/01/18143340/Pillar-2_Contact-free_JV_0117.png)
![conversational ai chatbots provide product recommendations and help consumers redeem loyalty points](https://static.liveperson.com/static-assets/2023/01/18143344/Pillar-3_Rewards_JV_0117.png)
![conversational ai in retail can also assist online and offline retailers' support teams with routine questions](https://static.liveperson.com/static-assets/2023/01/18143325/Industry_Retail_Pillar-4_Support_JV_0117.png)
![retail chatbots use machine learning to make product recommendations, like this example of suggesting paint to refinish furniture](https://static.liveperson.com/static-assets/2023/01/18143347/Pillar-5_Product-Details_JV_0117.png)
![artificial intelligence helping a retail industry customer make a return because the product arrived damaged](https://static.liveperson.com/static-assets/2023/01/18143349/Pillar-6_Returns_JV_0117.png)
![Example of conversational ai in retail sector with artificial intelligence adapting delivery for satisfied customers](https://static.liveperson.com/static-assets/2023/01/18143337/Pillar-1_Order-Status_JV_0117.png)
Order status
Send order updates and offer personalized shopping experiences, based on previous orders and search history.
![Retail chatbots show how they can assist customers with online shopping and choosing curbside pickup](https://static.liveperson.com/static-assets/2023/01/18143340/Pillar-2_Contact-free_JV_0117.png)
Contact-free orders
Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.
![conversational ai chatbots provide product recommendations and help consumers redeem loyalty points](https://static.liveperson.com/static-assets/2023/01/18143344/Pillar-3_Rewards_JV_0117.png)
Rewards + perks
Make rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with retail chatbots.
![conversational ai in retail can also assist online and offline retailers' support teams with routine questions](https://static.liveperson.com/static-assets/2023/01/18143325/Industry_Retail_Pillar-4_Support_JV_0117.png)
24/7 support teams
Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7.
![retail chatbots use machine learning to make product recommendations, like this example of suggesting paint to refinish furniture](https://static.liveperson.com/static-assets/2023/01/18143347/Pillar-5_Product-Details_JV_0117.png)
Product details + availability
Automate common questions so your customer service agents have more time to handle complex issues.
![artificial intelligence helping a retail industry customer make a return because the product arrived damaged](https://static.liveperson.com/static-assets/2023/01/18143349/Pillar-6_Returns_JV_0117.png)
Returns + exchanges
Streamline returns and exchanges, shipping delays, and product updates with AI-powered conversations.
Digital transformation guide
Build your conversational business strategy
Increase satisfied customers and diminish costs by putting conversations at the core of your CX, unlocking real-time insights, efficiency, and convenience.
![cover of digital transformation playbook shows conversational AI applications at work in a messaging conversation](https://static.liveperson.com/static-assets/2024/06/20142638/liveperson-conversational-agnostic-playbook-hero.png)
Retail industry solutions that put shoppers first
![Dashboard showing the natural language processing and intent analyzer components of our conversational ai](https://static.liveperson.com/static-assets/2023/07/21133807/Integration-1-Empower_JV_0721%402x.png)
Conversational intelligence + Agent tools
Empower your agents
Arm your agents with the conversational intelligence and tools they need to give better recommendations, customize offers, and reach shoppers at critical buying stages.
![Examples of digital transformation meeting consumer behavior thanks to online retail conversations held across channels](https://static.liveperson.com/static-assets/2023/07/21133813/Integration-2_Shift_JV_0721%402x.png)
All the channels
Shift to digital
Take customers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.
![LivePerson integrates with commerce technology like Adobe Commerce, Salesforce Commerce, Shopify, and Sterling](https://static.liveperson.com/static-assets/2023/12/18161105/Industry_Retail_integrations.png)
Platform + integrations
Embrace automation
Leverage LLM-powered AI tools to automate the most common retail customer conversations, like returns, order tracking, and purchases. LivePerson integrates with a variety of commerce technology to make this easy.