Conversational AI in retail
Differentiate your brand with real-time support
Reach shoppers in the messaging channels they already use to create one-on-one ecommerce customer experiences at scale, with real-time customer support and purchase recommendations when — and where — they want it.
Get started with the guideRequest a personalized demoTrusted by thousands of retail industry leaders
AI solutions to personalize shopping and service at scale
Understanding offline and online shopping habits with our intent-based automations helps you adapt to omnichannel consumer behavior and connect with them at critical buying stages in the messaging apps they use every day. Plus, our out-of-the-box integrations give you access to history, payments, and insights, unifying customer data across systems.
Conversational AI use cases for retail
For Status Checkers
Order status
Present accurate shipping information and updates and deliver personalized customer service and shopping experiences, based on previous orders and search history.
For on-the-go ordering
Contact-free orders
From curbside pickup to contact-free delivery, empower customers to maintain as much space as they need.
For loyalty lovers
Rewards & perks
Assist customers in redeeming shopping rewards, points, bonus cash, and more with retail chatbots and automation.
For password forgetters
24/7 support teams
Don’t let a forgotten password get in the way of late night impulse purchases. Ensure shoppers can get answers and resolve issues 24/7.
for curious customers
Product details & availability
Provide easy-to-find answers via digital assistants, freeing customer service agents to handle more complex issues.
for refund requestors
Returns & exchanges
Streamline returns, exchanges, shipping delays and product cancellation updates with AI-powered chatbot conversations.
What retail leaders have to say
“Our clients are looking for sophisticated, intuitive, and frictionless experiences that help them contribute to a more sustainable future and become part of our community building the circular economy. With LivePerson’s managed services team, we’ve built a hands-on partnership to design, launch, and continually optimize our AI-supported customer experience organization.” (from the LivePerson 2021 annual report)
“From our Zoey bot concierge to video chats with our expert stylists, we can’t overstate how critical conversational commerce has become to the immersive shopping experiences our brides expect.”
Read their story
“Everything we have done on this end-to-end transformation journey has been about delivering exceptional digital experiences to our customers and our crews, we’re using the Conversational Cloud to curate convenient, frictionless, engaging experiences that are aligned with our purpose to Cultivate a Better World.” (from the LivePerson 2021 annual report)
See the value in numbers
Retail businesses using Conversational AI solutions have seen results like:
50%+
decrease in cost of care
4x
increase in in converted sales
20%+
increase in customer satisfaction
70%+
containment in retail chatbots
Want to see the results for your business? Try our ROI calculator
Conversational AI in Retail: Guide to Call Reduction
Hang up on high operating costs
Increase satisfied customers and diminish care costs with 7 call reduction strategies that work for brick-and-mortar stores and ecommerce.
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Meet our AI-powered customer engagement platform
Conversational Cloud®
An AI platform that services your customers and unlocks new revenue streams
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Conversational Intelligence & integrations
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior conversational intelligence and advanced customer experience integration from industry-leading speech recognition and Conversational AI.
success services
Deliver richer customer experiences with help from the experts
Our team of Conversational AI experts can help you find quick time-to-value by operationalizing personalized customer commerce and service at scale wherever you are in your AI journey.
