Intelligent data: Watch our on-demand webinar, featuring Forrester

Watch now

Conversational AI in retail

Differentiate your brand with real-time support

Reach shoppers in the messaging channels they already use to create one-on-one ecommerce customer experiences at scale, with real-time customer support and purchase recommendations when — and where — they want it.

Get started with the guideRequest a personalized demo

Trusted by thousands of retail industry leaders

David's Bridal logo
Examples of retail chatbots and need of using Conversational AI in retail sector

AI solutions to personalize shopping and service at scale

Understanding offline and online shopping habits with our intent-based automations helps you adapt to omnichannel consumer behavior and connect with them at critical buying stages in the messaging apps they use every day. Plus, our out-of-the-box integrations give you access to history, payments, and insights, unifying customer data across systems.

Conversational AI use cases for retail

For Status Checkers

Order status

Present accurate shipping information and updates and deliver personalized customer service and shopping experiences, based on previous orders and search history. 

For on-the-go ordering

Contact-free orders

From curbside pickup to contact-free delivery, empower customers to maintain as much space as they need.

For loyalty lovers

Rewards & perks

Assist customers in redeeming shopping rewards, points, bonus cash, and more with retail chatbots and automation.

For password forgetters

24/7 support teams

Don’t let a forgotten password get in the way of  late night impulse purchases. Ensure shoppers can get answers and resolve issues 24/7.

for curious customers

Product details & availability

Provide easy-to-find answers via digital assistants, freeing customer service agents to handle more complex issues.

for refund requestors

Returns & exchanges

Streamline returns, exchanges, shipping delays and product cancellation updates with AI-powered chatbot conversations.

What retail leaders have to say

See the value in numbers

Retail businesses using Conversational AI solutions have seen results like:


decrease in cost of care


increase in in converted sales


increase in customer satisfaction


containment in retail chatbots

Want to see the results for your business? Try our ROI calculator

Conversational AI in Retail: Guide to Call Reduction

Hang up on high operating costs

Increase satisfied customers and diminish care costs with 7 call reduction strategies that work for brick-and-mortar stores and ecommerce.

Download the guide now

Meet our AI-powered customer engagement platform

Conversational Cloud

Conversational Cloud®

An AI platform that services your customers and unlocks new revenue streams

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

Discover Conversational Cloud
Voice AI solutions blue

Conversational Intelligence & integrations

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior conversational intelligence and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Explore Conversational IntelligenceLearn about integrations
Success Services

success services

Deliver richer customer experiences with help from the experts

Our team of Conversational AI experts can help you find quick time-to-value by operationalizing personalized customer commerce and service at scale wherever you are in your AI journey.

Transform with Success Services

Interested in learning more about our approach?