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LIVEPERSON for telecom & cable

Reach peak productivity and customer satisfaction with messaging

Consumers have more flexibility in choosing telecom and cable providers than ever before, and we can help you win. Hone in on customer experience and retention to deliver convenient, personalized support in channels customers love.

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Trusted by leaders in the telecommunications industry

Set a new standard of service for your telecom and cable company

Gone are the days of long hold times, vague billing, and overwhelmed agents. Conversational AI and telecom chatbot technology can help you deliver faster resolution times and reach your customers in the messaging channels they use every day, setting a new standard in customer care.


increase in converted sales


decrease in cost per interaction


increase in customer satisfaction

More ways to transform telecom with Conversational AI

Drive hyper-scale with a telecom chatbot

With an AI-powered telecom chatbot managing up to 65% of conversations, you can decrease support ticket resolution times, leaving more time for upsell and revenue opportunities.

Reduce call volume with messaging

Conversational AI technology can encourage customers to shift from a voice call to text messaging conversation, increasing efficiency and satisfaction on all sides.

Improve retention with proactive support

Two-way Proactive Messaging makes it easy for customers to stay connected with your brand in a way that feels personal and take action like upgrading or paying bills.

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Discover how to automate up to 65% of conversations

Rolling out a viable Conversational AI solution can feel like a daunting task. That’s why our AI and machine-learning algorithms outlined the 12 most prevalent conversion topics that occur between consumers and telecommunications brands to help you build a scalable automated program. Download the guide to learn how and where to get started.

What leaders in the telecom sector have to say

Products that improve customer connections — and conversions

Conversational Cloud

Conversational Cloud®

An AI platform that gets your services up and running quickly

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

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Voice Solutions

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI. 

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Success Services

Success Services

Extend the capacity of your customer service team with help from our experts

Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.

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Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

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Interested in learning more about our approach?