LIVEPERSON for telecom & cable
Reach peak productivity and customer satisfaction with messaging
Consumers have more flexibility in choosing telecom and cable providers than ever before, and we can help you win. Hone in on customer experience and retention to deliver convenient, personalized support in channels customers love.
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Trusted by leaders in the telecommunications industry
Set a new standard of service for your telecom and cable company
Gone are the days of long hold times, vague billing, and overwhelmed agents. Conversational AI and telecom chatbot technology can help you deliver faster resolution times and reach your customers in the messaging channels they use every day, setting a new standard in customer care.
4x
increase in converted sales
50%
decrease in cost per interaction
20%
increase in customer satisfaction
More ways to transform telecom with Conversational AI
Drive hyper-scale with a telecom chatbot
With an AI-powered telecom chatbot managing up to 65% of conversations, you can decrease support ticket resolution times, leaving more time for upsell and revenue opportunities.
Reduce call volume with messaging
Conversational AI technology can encourage customers to shift from a voice call to text messaging conversation, increasing efficiency and satisfaction on all sides.
Improve retention with proactive support
Two-way Proactive Messaging makes it easy for customers to stay connected with your brand in a way that feels personal and take action like upgrading or paying bills.
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Discover how to automate up to 65% of conversations
Rolling out a viable Conversational AI solution can feel like a daunting task. That’s why our AI and machine-learning algorithms outlined the 12 most prevalent conversion topics that occur between consumers and telecommunications brands to help you build a scalable automated program. Download the guide to learn how and where to get started.
What leaders in the telecom sector have to say
“With LivePerson, we maintain consistency in our customer engagement model, regardless of the channel that the customer enters in and with zero deterioration across those platforms because, ultimately, the whole idea is to meet customers where they are, not where we want them to be.”
Read their story“The Meaningful Conversation Score is a great toolkit for our operational teams, giving them the ability to easily analyze the conversations customers have with our chatbots and agents. This is critical as we are always looking to adapt and to improve our customer’s relationship with BT.”
Explore conversational intelligence“Prior to making this leap, I was doing a lot of research into what other companies were doing in terms of their messaging mix of phone and other channels. All that data was pre-pandemic, and at that time the thinking was that you still had to keep up a large percentage on phone. I’m a convert now after seeing the performance of the messaging platform.”
Read their story“We were one of the first companies to launch asynchronous messaging in 2016, and we’ve continued to build out this capability across a variety of digital channels. Our customers love the convenience of messaging us like they do with their friends – it’s the primary way most of us communicate every single day.”
Read the press releaseProducts that improve customer connections — and conversions
Conversational Cloud®
An AI platform that gets your services up and running quickly
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Voice Solutions
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.
Success Services
Extend the capacity of your customer service team with help from our experts
Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.
Why LivePerson
Curiously Human™ AI
Data that counts
Values that matter
Curiously Human™ AI
IQ plus EQ, nice to meet you
We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.
Learn more about Curiously HumanData that counts
Data is the fuel for our AI engine
We are the only AI engine built from the ground up for conversational engagements across ecosystems and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.
Explore how our data drives immediate outcomesValues that matter
Dream big. Help others. Pursue expertise. Own it.
Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.
Discover more about our values
