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voice to digitalModernize your CCaaS solutions with a digital-first approach

No need to rip and replace. Enhance customer experiences with a best-of-breed strategy for CCaaS solutions, seamlessly integrating voice and digital conversations on a unified platform. Leverage conversation shifting, omnichannel analytics, and award-winning Voice AI to digitize voice interactions for more efficient, personalized service.

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ccaas provider and voice vendor logos we can integrate with to create more powerful ccaas solutions

Build best-of-breed omnichannel solutions with powerful integrations

Deliver a best-in-class customer experience with LivePerson and your voice vendor of choice. Get a 360-degree view of data across any voice and digital channel in a single, unified workspace. 

Our 3rd-party partnerships enable enterprises to augment their existing investments in voice solutions by deploying market-leading digital, automation, AI, and analytics capabilities in an integrated experience. No need to rip and replace — you can enable transformative outcomes faster with lower cost and substantially less risk to contact center operations.

Read the latest on the Avaya partnership

Unlock the power of voice across the conversational journey

Integrate voice at every stage of your conversational journey, driving continuous improvement and operational efficiency within your contact center. Our voice-to-digital components are infused across the entire Conversational Flywheel™, empowering you to transform traditional CCaaS solutions to truly understand customer needs, connect seamlessly across channels, assist agents with AI-powered tools, and automate interactions at every stage of the customer journey.


Gain deep insights from voice conversations

Leverage Conversational Intelligence to turn your unified communications data into actionable insights. Identify customer behavior, trends, and preferences to inform your automation strategy, operational improvements, and overall customer experience.

Explore the Understand phase
Conversational Flywheel, showing how more complete customer data can improve CCaaS solutions


Integrate voice with your digital ecosystem

Bridge the gap between voice and digital customer interactions by integrating with your existing contact center as a service systems, LLMs, and bots. Create connected, personalized experiences across systems and customer touchpoints.

Explore the Connect phase
Connect stage of the Conversational Flywheel, showing how omnichannel CCaaS solutions can expand customer engagement


Empower contact center agents

Enhance contact center agents’ efficiency and productivity with an omnichannel workspace that unifies voice and messaging. AI-powered conversation summaries and suggestions reduce response times and boost customer satisfaction scores.

Explore the Assist phase
Assist phase of Conversational Flywheel, where unified communications tools can enhance omnichannel contact center performance


Scale voice support with intelligent automation

Transform common voice intents into automated experiences, reducing costs while driving customer data back into the flywheel for better understanding and personalization. AI safety tools ensure compliance and on-brand customer communications.

Explore the Automate phase
Automate stage of Conversational Flywheel, where AI can help CCaaS solutions scale customer support processes

Bring voice into the digital fold

omnichannel contact center workspace visualization, making it easier to reach customers and strengthen your omnichannel strategy

Unified agent workspace for contact centers

Get a multi-channel view of every conversation

Welcome to your customer communications command center. Our Unified Agent Workspace enables you to bring your existing voice solution together with modern digital channels to create an automated and agent-first omnichannel interface.

Text notification after a customer chooses to shift from voice to messaging without interactive voice response, creating a more seamless customer experience

Conversation shifting

Seamlessly transition from voice to messaging

Allow customers to escape the IVR queue and switch from voice to their preferred messaging channel. Our advanced conversation-switching technology, powered by IVR deflection, enables a seamless transition, reducing wait times and enhancing customer satisfaction.

Explore conversation shifting
dashboard illustration for our omni channel solutions that incorporate voice and messaging data

Analytics studio

Gain unparalleled insights with Omnichannel Dashboard and Voice Capture

Maximize the value of your customer conversations with Analytics Studio. Our Omnichannel Dashboard provides a comprehensive view of interactions across phone calls and messaging, helping you identify the most effective intents for transitioning to digital. 

Voice Capture seamlessly integrates voice data into the Conversational Cloud®, enabling you to bring critical voice data into Analytics Studio. 

Explore Analytics Studio
voice bots recognizing spoken request and responding with payment instructions, helping provide better customer experiences

Voice AI

Elevate your contact center with safe, scalable voice automation

Automate conversations in a safe way using generative AI. Leverage state-of-the-art language models and advanced voice technology to automate complex tasks with our AI-powered voice bots, reduce wait times, and increase agent retention. LivePerson supports Bring Your Own Carrier (BYOC) to allow for seamless and secure two-way transfers between your existing voice infrastructure (carriers, CPaaS or Contact Center) and Voice AI.

Ensure exceptional customer service across all touchpoints while maintaining the safety and scalability of your voice automation.

Explore Voice AI