LIVEPERSON Voice AI — Coming soon
Say “hello” to a better voice experience
Traditional IVR systems are frustrating, inefficient, and archaic. Drive better business outcomes with seamless, automated customer experiences across voice and messaging — powered by generative AI and large language models.
Join our launch eventNot all voice AI is created equal
Increase efficiency with voice automation for the omnichannel contact center
Use large language models for automation across voice and messaging channels, creating a more natural conversational experience. Speed up time-to-value with LivePerson’s Voice AI.
Answer customer inquiries faster with call-to-messaging
Automatically route contact center calls to more efficient and less expensive digital channels, while reducing wait times and increasing customer satisfaction. And with LivePerson’s advanced voice technology, there’s no IVR coding required.
Turn talk into action with voice analytics
Don’t just automate the conversation. Use LivePerson’s advanced speech recognition technology and Conversational Intelligence to automatically surface actionable insights in real time and make better decisions. Aggregate data across all of your voice and digital channels so you get a 360 degree view of your customers.
Use cases for LivePerson Voice AI
For shipment trackers
Order status
Deploy voice bots to assist customers with ordering products, like providing information about shipping and delivery options, as well as tracking orders.
for support seekers
Ticketing & escalations
Provide 24/7 customer support that’s both quick and efficient by integrating voice bots into your current customer experience tools, such as Zendesk.
for trust builders
Product recall
Streamline product recall messaging by using AI voice bots to ensure prompt and effective communication with customers.
for deal hunters
Pricing & quotes
Empower customers to easily understand pricing, get quotes, make changes, and configure payments — all via voice.
for savvy searchers
Provider search
Automate provider searches and recommendations with voice bots that deliver fast and accurate information.
for punctual planners
Appointment scheduling
Connect to scheduling systems and provide options for customers to schedule an appointment via voice, then receive a confirmation via messaging to transition to digital.
