LivePerson Generative AI toolsGenerative AI: The right time. The right place. The right results.
Orchestrate your CX between AI and human agents, large language models, and chatbots, all within a single conversation, to drive better business outcomes with LivePerson’s safe, secure, Generative AI system.
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See the true potential of Generative AI across the conversational journey
Incorporate Generative AI at every step of your conversational journey, ensuring continuous improvement and operational efficiency within your contact center.
These solutions are infused across the entire Conversational Flywheel™, with capabilities encompassing understanding for deep conversation insights, connecting seamlessly into your systems and LLMs, assisting to boost agent productivity, and automating to streamline customer interactions and reduce operational costs.
Boost productivity and reduce costs with LivePerson’s Generative AI tools
Understand
Generative Insights
Use natural language to ask questions about your conversation data. Ask open-ended questions that would otherwise require many hours of manual data analysis to get answers within seconds.
Explore more Conversational Intelligence
Understand
Generative AI reporting
Gain a comprehensive understanding of the impact LivePerson’s generative models have on your business operations. Our reporting tools allow for instant and effective monitoring and optimization of Generative AI performance, enhancing both agent and bot interactions.
Explore more Conversational Intelligence
Connect
Bring your own LLM
Bring your own large language models (LLMs) into our Conversational Cloud® to work alongside our Generative AI tools for enhanced control, compliance, performance, and cost management, including those from OpenAI, Google, Meta, Cohere, and Anthropic.
Connect
KnowledgeAI™
Connect and ingest your content across your CRM, CMS, and documents to transform them into effective Generative AI-powered conversations that power our agent and consumer-facing Generative AI capabilities.
Assist
Copilot
Boost agent productivity and customer satisfaction by involving human oversight to review, edit, and approve responses before they reach your customers. Copilot summarizes, recommends, and helps rewrite responses for optimal communication.
Automate
AI agents
Build and launch AI agents using LLMs across messaging and voice to address common contact center issues such as routing, gathering information, and answering frequently asked questions. These AI agents come with extensive customization options, allowing you to choose between supervised modes with human oversight or fully autonomous agents that engage directly with customers.
Automate
Conversation Orchestrator
Optimize each customer interaction by dynamically choosing the best support, using real-time data. Seamlessly switch between AI and human agents—including Generative AI, NLU bots, and third-party bots—to provide timely assistance and enhance the customer experience.
Explore Conversation Orchestrator
Automate
LivePerson Generative AI model
Leverage LivePerson’s proprietary models, fueled by our exclusive dataset, to reduce hallucinations by ensuring that responses generated are precise and align with your business’s core data.
Automate
AI Safety Tools
Secure your brand’s reputation with AI Safety Tools. These tools include testing, auditing, and tuning capabilities, along with the right controls to reduce bias, ensure adherence to regulations, and reduce reputational risk.
Boost productivity and reduce costs with LivePerson’s Generative AI tools
Understand
Generative Insights
Use natural language to ask questions about your conversation data. Ask open-ended questions that would otherwise require many hours of manual data analysis to get answers within seconds.
understand
Generative AI reporting
Gain a comprehensive understanding of the impact LivePerson’s generative models have on your business operations. Our reporting tools allow for instant and effective monitoring and optimization of Generative AI performance, enhancing both agent and bot interactions.
Connect
Bring your own LLM
Bring your own large language models (LLMs) into our Conversational Cloud® to work alongside our Generative AI tools for enhanced control, compliance, performance, and cost management, including those from OpenAI, Google, Meta, Cohere, and Anthropic.
Connect
KnowledgeAI™
Connect and ingest your content across your CRM, CMS, and documents to transform them into effective Generative AI-powered conversations that power our agent and consumer-facing Generative AI capabilities.
Assist
Copilot
Boost agent productivity and customer satisfaction by involving human oversight to review, edit, and approve responses before they reach your customers. Copilot summarizes, recommends, and helps rewrite responses for optimal communication.
Automate
AI agents
Build and launch AI agents using LLMs across messaging and voice to address common contact center issues such as routing, gathering information, and answering frequently asked questions. These AI agents come with extensive customization options, allowing you to choose between supervised modes with human oversight or fully autonomous agents that engage directly with customers.
Automate
Conversation Orchestrator
Optimize each customer interaction by dynamically choosing the best support, using real-time data. Seamlessly switch between AI and human agents—including Generative AI, NLU bots, and third-party bots—to provide timely assistance and enhance the customer experience.
Automate
LivePerson Generative AI model
Leverage LivePerson’s proprietary models, fueled by our exclusive dataset, to reduce hallucinations by ensuring that responses generated are precise and align with your business’s core data.
AI Safety Tools
Secure your brand’s reputation with AI Safety Tools, featuring robust controls that mitigate bias, ensure compliance, and deliver consistent, on-brand AI-powered conversations across multiple channels.
It’s not about the AI, it’s about the ROI
A top 5 European telco boosted agent productivity with Copilot
• 7-minute decrease in conversation duration
• 5-point increase in NPS
• Expedited ramp time for new agents
A large retailer boosted agent productivity with Copilot
• 83% usage rate by agents
• 60% savings on overall customer support budget
A large B2B SaaS company transformed customer support with KnowledgeAI™ agent
• 30% increase in deflection rate
• 50% faster deployment time
• 70-point increase in NPS over previous bot
