GenAI Webinar: How United Airlines made their CSAT soar ✈

Register now

Conversational ai in travel and hospitalityTurn travel woes into wows

It’s time to change the itinerary. Deliver AI-powered conversations to support travelers at every stage of their journey. Efficiency will soar. Resolution times will drop. Everyone will smile.

Get started with the guideGet a demo

Trusted by thousands of travel industry leaders

Conversations that drive results

Travel brands using conversational AI solutions have seen:

50%+

decrease in cost of care

4x

increase in converted sales

20%+

increase in customer satisfaction

50%+

containment in AI-powered chatbots

Want to see the results for your business? Try our ROI calculator

Conversational AI use cases for travel & Hospitality

It’s not about the AI, it’s about
the passenger and guest experience

Give travelers the option to change travel dates or cancel reservations with travel chatbots.

Automate routine requests like seat and meal preferences, freeing up your agents for more complex issues.

Make it easy to redeem travel rewards, use credits, or access perks with automation across the customer journey, all helping improve customer satisfaction.

Don’t let login issues get in the way of a last-minute trip. Travelers can reset passwords and edit cards on file without bogging down human agents.

Be there for guests 24/7 as they select, book, and even change reservations with automation.

Answer FAQs, support in-room requests, and offer 5-star experiences with travel chatbots.

Add convenience to their stay with an automated check-in and checkout option.

Send rebooking offers, loyalty account updates, and ask for reviews with the push of a button.

Examples of AI-powered chatbots using Conversational AI in travel and hospitality industry to book trips

Digital Transformation Guide

Build your conversational travel strategy

There’s a better way to handle customer engagement. Learn how travel companies can unlock real-time insights, assist agents, and ultimately deliver more personalized experiences.

cover of the travel chatbot analysis and digital transformation guide

Success stories from travel and hospitality industry leaders like you

Travel & hospitality solutions that put jet-setters first

conversational ai platform providing proactive notifications about arranging car and dinner reservations, using natural language understanding

conversational intelligence + agent tools

Empower your agents

Arm your human agents with the conversational intelligence and tools they need to give better recommendations, provide instant answers, and reach travelers throughout their trip.

Explore the Conversational Cloud
Great example of how travel brands can use conversational chatbots to converse in the same apps people love, from facebook messenger to whatsapp, SMS, and more

All the channels

Shift to digital

Take travelers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.

Explore messaging channels
LivePerson integrates with travel industry systems like Amadeus, Sabre, Galileo, and Pranas

Platform + integrations

Embrace automation

Leverage LLM-powered AI tools to automate the most common traveler conversations like flight status, cancellations, and weather delays. LivePerson makes it easy to do this and more by integrating with a variety of systems.

Explore integrationsExplore the possibilities

Interested in learning more about our approach?