Conversational ai in travel and hospitality
AI that drives traveler satisfaction
Seamlessly support travelers from trip planning to on-the-go assistance with cost-effective, AI-powered solutions.
Get started with the guideRequest a personalized demoTrusted by thousands of travel industry leaders
Provide personalized support in the moments that matter
Elevate the travel experience with an always-on, in-your-pocket digital concierge. Provide instant answers, recommendations, and guest-exclusive tips with the right conversational AI platform, one that can seamlessly unify data across all systems for a stress-free customer experience in the messaging channels of choice. And your team can access customer feedback, history, payments, and more, all in one place.
Conversational AI use cases for travel
Reservations
Put travelers in the driver’s seat to change travel dates or cancel reservations.
Special requests
Travel chatbots make it simple to fulfill requests and enhance customer experiences like seat or meal preferences.
Rewards + perks
Improve customer satisfaction by making it easy to redeem travel rewards, use credits, or access perks with automation across the customer journey.
Account support
Give customers the flexibility to reset their password, edit the card on file, and more without bogging down human agents.
What travel and hospitality industry leaders like you have to say
“[LivePerson’s bot] contributed to significant efficiency gains in our service. In a few months, there was a 42% increase in the productivity of messages resolved per month by each of our employees of the Call Center team and a reduction of 84% of the service queue.”
Read their story“We’re always optimizing our conversational operations to make sure Hotwire customers get the most out of our faster, easier booking and exclusive deals. [LivePerson’s] 4E Framework has given us a better way to understand our most important metrics and achieve our customer service goals, then aim even higher.”
Read the press releaseSee the value in numbers
Travel companies using conversational AI solutions have seen results like:
50%+
decrease in cost of care
4x
increase in converted sales
20%+
increase in customer satisfaction
50%+
containment in AI-powered chatbots
Want to see the results for your business? Try our ROI calculator
get the guide
Discover how to automate up to 62.5% of conversations
Rolling out a viable conversational AI solution can feel like a daunting task. That’s why our AI and machine-learning algorithms outlined the 13 most prevalent conversion topics that occur between passengers and airlines to help you build a scalable automated program. Download the guide to learn how and where to get started.
Meet our AI-powered customer engagement platform
conversational cloud
An AI platform that provides a personalized touch for travelers
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Conversational intelligence & integrations
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior conversational intelligence and advanced customer experience integration from industry-leading speech recognition and conversational AI.
Success Services
Begin your conversational journey with help from industry-focused experts
Our team can be your conversational AI experts or support your experts. Together, we’ll co-innovate and help deliver personalized travel experiences at scale.
