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Conversational ai for ITSMImprove employee efficiency and service delivery satisfaction

Stop wasting time and money with clunky, frustrating IT processes. Conversational AI technologies streamline your service management with smarter, faster automated solutions that free your team to spend their time more productively.

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Messaging an AI assistant as part of a company's AI ITSM processes

What is Conversational AI for ITSM?

Conversational AI brings a new level of automation and operational efficiency to IT Service Management (ITSM), empowering chatbots and virtual assistants to handle routine tasks, answer frequently asked questions, and even resolve common IT service requests. By integrating with IT service management software, Conversational AI tools optimize ITSM processes and empower organizations to achieve more.

Benefits of adding Conversational AI in ITSM

Increase efficiency

Improve ITSM processes by automating repetitive tasks, allowing your service desk to focus on more complex issues that require human expertise.

Reduce response times

Provide 24/7 support and helpdesk services, ensuring that your customers and employees can always get the assistance they need.

Save money

Cut costs by streamlining operations with artificial intelligence, freeing up your resources to tackle more pressing business needs.

Uncover insights

Discover valuable insights from employee interactions to help identify areas for improvement in incident management, project management, service delivery, and more.

How LivePerson helps you reimagine IT service management

Common ITSM tools integrations between LivePerson and AI service management solutions

Automate IT tasks with bot integrations to back-end systems

Easily connect with any IT service management tool whose back-end system has an open API, like ServiceNow®. Streamline communications by automating tasks and enabling customers with a self-service portal experience, all while integrating with the systems you already use.

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Building IT bot flow to support your AI service management platform

Streamline IT automation with diagnostic dialogues

Simplify your ITSM processes with diagnostic dialogues that handle a range of interactions, from simple Q&As to complex transactions, all while providing enterprise-grade security and privacy.

Push notifications to employees about phishing as part of AI ITSM tools

Leverage next-level NLU for personalized AI ITSM workflows

Elevate conversations with LivePerson’s NLU and generative AI capabilities, which understand user intent and recognize entities without specialized training. Our user-friendly tools can also analyze and optimize model performance for maximum impact.

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AI analytics dashboard to help optimize knowledge management, project management, asset management, and other needs

Optimize and refine IT processes with advanced analytics

Transform your IT processes with advanced, AI-driven analytics. Unlock deep insights and use data to optimize your automation strategy, streamline IT processes, and provide exceptional service delivery at every touchpoint.

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