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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

These AI-powered customer engagement strategies have proven results — no matter what industry you’re in

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A solid customer engagement strategy will help you increase customer loyalty while reducing operational costs with added efficiencies. Take a look at how asynchronous messaging across multiple channels, backed by AI chatbot support, has helped brands meet customer expectations for a better experience, reaping bottom-line results:

• 10x increase in sales conversions
• Reduce operating costs 30%
• Boost customer satisfaction 20%

Browse the industry-specific customer engagement examples in the infographic, or read below:

Retail customer engagement

• Build trust and customer loyalty with digital personalization.
• Increase sales conversions by engaging customers while they browse.
• Watch efficiency soar as friendly customer service representatives are empowered to do more with less.
• Open opportunities for new revenue streams with AI-driven customer data, conversational analytics, and insights.
• Discover more Conversational AI for retail use cases here.

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Healthcare customer engagement

• Reduce operational costs by up to 50% with AI-powered chatbots handling basic inquiries.
• Integrate with messaging channels that offer HIPAA certification and protect patient information while still offering a more convenient customer experience.
• Maximize agent efficiency with asynchronous messaging, which enables them to manage multiple customer interactions at once
• Discover more uses cases for a healthcare chatbot and customer engagement plan here.

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Automotive customer engagement

• Enable sales through automated messaging for every step of the customer journey
• Unify your customer engagement strategies with full AI integration with familiar 3rd-party listing sites like Kelley Blue Book and Autotrader.
• Reduce overhead with Conversational AI automations for service requests and virtual assistance.
• Discover more automotive use cases here.

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Cable and telco customer engagement

• Reduce call volume, increasing customer satisfaction and cost effectiveness.
• Design and optimize chatbots to manage up to 65% of conversations, enabling more human-driven revenue generation.
• Increase customer retention and gain a competitive edge with personalized service and proactive support as part of your customer loyalty program.
• Discover more telecom chatbot and engagement strategies here.

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Finance customer engagement

• Increase efficiency and reduce customer care costs by 50% with the right balance of agents and chatbots.
• Use LivePerson’s secure form tool to enable PCI-compliant, AI-powered client engagement messaging.
• Simplify and improve the customer experience with the automation of routine account inquiries and billing.
• Discover more use cases for a financial services chatbot and messaging.

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Travel customer engagement

• Reduce costly overhead with chatbot automation.
• Drive trust and customer satisfaction with proactive messaging about delays, reservations, and other common inquiries.
• Enable more conversion across the entire traveler journey with personalized customer engagement.
• Discover more ways to engage customers in the travel industry.

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LivePerson’s Conversational Cloud® helps deliver on these strategies, putting your brand at the forefront of a new era in customer engagement. Its smart, automated intelligence gives you the power to leverage the voice and messaging channels your customers prefer — all with a single solution.

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