ON-Demand Webinar
Going conversational: How The RealReal transformed CX with a messaging approach
Join The RealReal’s VP of Client Services, Holly Carroll, for a deep dive into how the luxury reseller boosted customer satisfaction to >90% while reducing operating costs by shifting conversations from voice to messaging. All in a matter of months.
Original Broadcast: September 12, 2023
Watch on-demand![](https://static.liveperson.com/static-assets/2023/08/25090351/Going-Conversational_Webinar_TRR_Web_rev2.png)
Meet the hosts
![](https://static.liveperson.com/static-assets/2023/08/10172519/Holly-Carroll.jpeg)
Holly Carroll
Vice President of Client Services, The RealReal
![Nirali headshot](https://static.liveperson.com/static-assets/2022/11/21173348/Nirali-Profile-Pic-256x256-1.png)
Nirali Amin
Vice President of Global Enterprise Solutions, LivePerson
![Miriam headshot](https://static.liveperson.com/static-assets/2022/10/13010634/MiriamLB.jpg)
Miriam Libonati-Bitton
Product Expert, LivePerson