Conversation Simulator: Train, test, and optimize human agent and AI agent performance

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Ali Malik

Product Marketing Manager

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Ali is a product marketing manager at LivePerson, focusing on the intricacies of generative and conversational AI.

Recent blog posts



image representing how conversation orchestration helps provide a seamless customer service experience

Article

Conversation Orchestration: Conducting a seamless customer service symphony through conversations

Ali Malik • 9 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

Article

How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

image representing generative ai tools, created by using artificial intelligence (AI)

Article

How generative AI tools impact the consumer experience and benefit CX leaders

Ali Malik • 9 minutes