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Introducing the LivePerson Community and Customer Success Center
Your space to explore Conversational Growth Paths and connect with peers
September 30, 2024 • 3 minutes
We’re rolling out the red carpet for our new LivePerson Community and Customer Success Center, a space designed for both community engagement and self-guided learning. Within the community you’ll find all the resources you need to expand your skills and successfully set up and automate digital conversations for your business.
The community is home to multiple opportunities for learning and connection. We’re especially excited to debut our Conversational Growth Paths alongside our Connection Center.
Come grow with us
Conversational Growth Paths (CGPs) offer a strategic framework that ties best practices to benchmarks and outcomes. Our CGPs provide step-by-step guidance through specific journeys tied to each phase of our maturity model and aligned with each step in the Conversational Flywheel™. You’ll walk through use cases, product capabilities, and documentation for putting them into action.
The five stages to conversational maturity include:
- Digital Foundation: Begin to shift your call volume to digital, creating agent efficiencies and early cost-savings.
- Smart Automation: Unlock the next level of cost-savings with knowledge base and API integrations.
- Advanced Integration: Supercharge savings by using advanced integrations and scaling volume.
- Enhanced Personalization: Transform the customer experience for an impact on CSAT, loyalty, and retention.
- End-to-End Orchestration: Maximize revenue generation by putting it all together and launching the culmination of your combined channels and capabilities.
Before you begin, you’ll find resources for getting started on your journey to conversational maturity. These answers and insights include basic setup for account administrators, operation and design tips for contact center teams, advanced setup for web developers, and additional settings that engineers and architects should keep in mind.
We’ve also organized assets by category in our “Technical Guides & Information” area. You can fine-tune your journey to support specific solutions that drive value at your company. Articles are searchable as well as organized by subject matter. Our resources will refresh and grow with time to offer continuous learning and help you get the most value from your LivePerson solutions.
Ask questions and connect
Pay forward your expertise by frequenting the Connection Center. This area of the community allows you to meet and connect with peers in a variety of ways. Join LivePerson-moderated forums and connect with peers in your industry, region and with similar use cases and goals.
You can get started today by posting, responding, and upvoting posts on our Q&A discussion forum. We love it when our customers can help each other out, and we’re also excited to see the questions you raise and to learn more about the specific challenges you’re solving.
How to join
Joining the community is easy. Sign in or register to get started, and dress up or down your user profile and share more about your work and interests.
LivePerson is committed to making this community a safe, responsible, productive, and positive environment — and our team will be on hand to participate in the discussions, and lend expertise and behind-the-scenes insight. We promise, there’s something for everyone.
