article

LivePerson recognized as a Leader in six G2 Winter 2026 categories

January 14, 2026 • 4 minutes

Customer reviews place LivePerson at the top of rankings for AI agents, agentic AI, and customer service automation.

I’m thrilled to share that LivePerson has been named a Leader in six categories in G2’s Winter Grid ^®2026 reports, with 33 total awards based on verified customer reviews.

When thousands of people who actually use software every day share their honest experiences, you start to see what really works. This quarter, those patterns pointed to LivePerson as a Leader in conversational AI and customer engagement. It’s incredibly validating to see our customers’ voices reflected in these results.

What this recognition means

G2 doesn’t base its ranking on what companies say about themselves or what analysts think. Instead, they collect real reviews from real users and look at two things: how satisfied customers are and how much market presence a company has. Score high on both, and you land in the Leader quadrant.

For Winter 2026, we earned Leader status in:

AI Agents
Agentic AI
Customer Service Automation
AI Agents for Business Operations
Bot Platforms
Conversation Intelligence

We also took home the Americas Regional Grid Leader award for Conversational Support, plus badges for Easiest Setup and Fastest Implementation in that category.

Why AI predictability and validation matter for CX software

Here’s what sets LivePerson apart: we eliminate the unpredictability that stops companies from rolling out AI at scale. The platform lets businesses test how their AI performs before going live, protect their brand reputation, prove ROI, and make sure customers get accurate answers when they need them.

That validation layer matters because enterprises can’t afford to just deploy AI and hope it works. Reading through the reviews, customers called out features that make this possible: real-time monitoring and analytics so you can see exactly how your AI is performing, the ability to connect across all your channels without ripping out existing systems, and AI that maintains quality no matter how much you scale.

As one QC specialist put it, the platform offers capabilities that “help us monitor our organization in real-time.”

The Winter 2026 recognition for implementation speed and ease of setup backs this up. Businesses need systems that work with what they already have, not platforms that force them to start from scratch.

“It has a seamless analytic and reporting capability that helps us monitor our organization in real-time. I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels”
– Gomez R., QC Specialist

Awards across the board

The recognition this quarter came from companies of all sizes. We earned Leader badges for both Enterprise and Mid-Market segments, along with Highest User Adoption awards in both. Other wins included:

Fastest Implementation
Easiest Setup (Enterprise)
Easiest Admin (Enterprise)
High Performer
Regional Leader

What makes these awards meaningful is they come from the people actually using the platform. One enterprise call center manager praised LivePerson’s “ease of implementation” and “the freedom to create to your specifications and not [just] what’s provided.”¹ That flexibility is exactly what lets teams get up and running quickly while tailoring everything to their specific needs.

Turning conversations into business value

We work with some of the world’s biggest brands to transform customer experience from a cost center into something that actually drives insights and revenue. When you can spot and resolve issues before they escalte, conversations move faster, generate more sales, and give your team what they need to perform their best.

As one business development manager described it, the platform “allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.”

LivePerson powers nearly a billion conversations every month, creating a dataset that reveals patterns you’d never catch with a smaller sample size. Those insights help brands keep improving their customer experience while tracking the real business impact of every interaction.

What customers are saying

G2 makes all reviews public, which I love because you can read exactly what people think beyond the scores. Different users highlight different things depending on what matters most to their role. If you want to dig into the details, check out our full collection of reviews at g2.com/products/liveperson/reviews.

These Winter 2026 results reflect the work our team has been doing to deliver AI that businesses can actually trust and verify at scale. We let customer feedback drive our product roadmap, and recognition like this tells us we’re on the right track.

Want to see how LivePerson’s predictable conversational AI can work for your business?

Check out our previous G2 awards and recognitions, or schedule a demo to learn more.

Get Demo

¹www.g2.com/products/liveperson/reviews/liveperson-review-322892