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LivePerson Updates Blog

checklist for contact center transformation actions

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5 takeaways from Spark to drive contact center transformation

Ittai Geiger • 8 minutes

superhero illustrating how new LivePerson agent and customer experience solutions make you feel

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How to assist human agents and transform customer experience solutions with AI

Ittai Geiger • 6 minutes

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Introducing the LivePerson Community and Customer Success Center

Barry Lamm • 3 minutes

interconnected icons for voice and messaging, representing an omnichannel experience

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Voice to Digital: Building a best-of-breed omnichannel experience

Maia Capello • 6 minutes

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The future of connected customer conversations

Maia Capello • 6 minutes

Q & A illustration for the LivePerson CEO interview on recent AI innovations across diverse sectors

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Sparking AI innovations for customer communications

Mike Tague • 5 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

illustration of magnifying glass, revealing digital transformation trends revolving around artificial intelligence

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Explore digital transformation trends in our new report: State of Customer Conversations 2024

Alex Ross • 5 minutes

illustration of how a cx strategy can build bridges for your customer journey map, from initial interest to the customer support team

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Your 2024 CX strategy: Bridge the AI gap

Alex Ross • 3 minutes

podcast cover for the year in review, including AI in customer service, ethics, creativity, and unanswered questions

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Year in review: Breakthroughs for AI in customer service, ethics, and creativity

Alex Ross • 5 minutes

visual of the conversational flywheel, a tool for building customer relationships powered by AI

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Conversations: A key to building customer relationships

Erica Richert • 3 minutes

the word "new" in a starburst, representing LivePerson's conversational intelligence software product launch

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Introducing a new conversational intelligence software suite

Alice Goode • 7 minutes

graduation cap on orange background, symbolizing looking for a job

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What happens when AI replaces the traditional “first jobs”?

Ruth Zive • 5 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

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How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

Attendees of a recent EqualAI Badge program, learning about what goes into safe AI (artificial intelligence)

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Committing to equal, safe AI beyond the data science team

LivePerson Team • 4 minutes

Scale showing that in creating a positive customer experience you need to also balance cost savings

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Creating a positive customer experience with AI during an uncertain economy

LivePerson Team • 3 minutes

illustration of alerts for our generative technology updates

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What’s new in LivePerson Conversational Cloud®

Dorina Jordanov • 7 minutes

illustration of an arrow pointing upwards, depicting the benefits of conversational ai work

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Benefits of Conversational AI: Forrester Total Economic Impact (TEI)

LivePerson Team • 5 minutes

Generative AI applications can go beyond image generation with the right generative model

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LivePerson’s generative AI applications are about better business outcomes, not hype

LivePerson Team • 3 minutes

digital customer engagement report cover image

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Digital Customer Engagement Report: Creating a more personalized customer experience through automation

LivePerson Team • 3 minutes

AI bot + human hand illustrate the digital transformation tools and business processes used by leaders

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Digital leaders on maximizing efficiency through AI chat and messaging

LivePerson Team • 4 minutes

Cover of Opus Research report on conversational intelligence technology

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Opus Research names LivePerson as a Leader in Conversational Intelligence, customer experience, and employee experience

LivePerson Team • 3 minutes

2022 rewind, focusing on Conversational AI use cases in the most-read blogs

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The 5 (or more) must-read blog posts of 2022

LivePerson Team • 3 minutes

illustration depicting digital customer engagement examples

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What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

magnifying glass illustrating AI search capabilities

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AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

Report cover for the Research Globe for Conversational AI solutions that improve customer satisfaction

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Aragon Research designates LivePerson a Leader in its Research Globe™ for Conversational AI solutions

LivePerson Team • 2 minutes

AI + human hands, illustrating how natural language processing mimics human conversation for the best conversational experience

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What’s new in LivePerson®’s Conversational Cloud®: Improving your conversational experience

Dorina Jordanov • 9 minutes

Hand holding coins illustrating digital transformation cost savings business processes

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Digital transformation cost-savings strategies from today’s digital leaders

LivePerson Team • 4 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

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LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

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What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

illustration of Conversational AI trends around the globe

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Conversational AI trends emerge from LivePerson’s London Executive Community Event

LivePerson Team • 5 minutes

EqualAI and being an LGBTQ+ ally

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Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Employee resource group illustration on how to promote diversity and inclusion in the workplace around the world

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How to promote diversity and inclusion in the workplace

Catherine Goetz • 6 minutes

Collage of New York event with Conversational AI leaders

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LivePerson community of Conversational AI leaders: Happy to be “Live” and in “Person” once again

LivePerson Team • 5 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

LivePerson dashboards for a connected digital experience

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What’s New in LivePerson’s Conversational Cloud®

Kelly Corcoran • 6 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

Conversational AI platform example of messaging with an AI chatbot

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Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

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Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

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The future requires an AI mindset: How to upskill for this economy

Marco Ambrosio • 3 minutes

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