Conversation Simulator: Train, test, and optimize human agent and AI agent performance

LivePerson Updates See how LivePerson lives and breathes its Conversational AI mission with stories about LivePerson culture, values, awards, and more.Blog

Topics

LivePerson Updates See how LivePerson lives and breathes its Conversational AI mission with stories about LivePerson culture, values, awards, and more.Blog

illustration of proactive monitoring tools working as part of a scalable monitoring strategy

article

How proactive monitoring prevents enterprise crises before they happen

Maia Capello • 3 minutes

checklist for contact center transformation actions

article

5 takeaways from Spark to drive contact center transformation

Ittai Geiger • 8 minutes

superhero illustrating how new LivePerson agent and customer experience solutions make you feel

article

How to assist human agents and transform customer experience solutions with AI

Ittai Geiger • 6 minutes

article

Introducing the LivePerson Community and Customer Success Center

Barry Lamm • 3 minutes

interconnected icons for voice and messaging, representing an omnichannel experience

article

Voice to Digital: Building a best-of-breed omnichannel experience

Maia Capello • 6 minutes

article

The future of connected customer conversations

Maia Capello • 6 minutes

Q & A illustration for the LivePerson CEO interview on recent AI innovations across diverse sectors

article

Sparking AI innovations for customer communications

Mike Tague • 5 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

article

Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

illustration of magnifying glass, revealing digital transformation trends revolving around artificial intelligence

article

Explore digital transformation trends in our new report: State of Customer Conversations 2024

Alex Ross • 5 minutes

illustration of how a cx strategy can build bridges for your customer journey map, from initial interest to the customer support team

article

Your 2024 CX strategy: Bridge the AI gap

Alex Ross • 3 minutes

podcast cover for the year in review, including AI in customer service, ethics, creativity, and unanswered questions

article

Year in review: Breakthroughs for AI in customer service, ethics, and creativity

Alex Ross • 5 minutes

visual of the conversational flywheel, a tool for building customer relationships powered by AI

article

Conversations: A key to building customer relationships

Erica Richert • 3 minutes

the word "new" in a starburst, representing LivePerson's conversational intelligence software product launch

article

Introducing a new conversational intelligence software suite

Alice Goode • 7 minutes

graduation cap on orange background, symbolizing looking for a job

article

What happens when AI replaces the traditional “first jobs”?

Ruth Zive • 5 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

article

How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

Attendees of a recent EqualAI Badge program, learning about what goes into safe AI (artificial intelligence)

article

Committing to equal, safe AI beyond the data science team

LivePerson Team • 4 minutes

Scale showing that in creating a positive customer experience you need to also balance cost savings

article

Creating a positive customer experience with AI during an uncertain economy

LivePerson Team • 3 minutes

illustration of alerts for our generative technology updates

article

What’s new in LivePerson Conversational Cloud®

Dorina Jordanov • 7 minutes

illustration of an arrow pointing upwards, depicting the benefits of conversational ai work

article

Benefits of Conversational AI: Forrester Total Economic Impact (TEI)

LivePerson Team • 5 minutes

Generative AI applications can go beyond image generation with the right generative model

article

LivePerson’s generative AI applications are about better business outcomes, not hype

LivePerson Team • 3 minutes

digital customer engagement report cover image

article

Digital Customer Engagement Report: Creating a more personalized customer experience through automation

LivePerson Team • 3 minutes

AI bot + human hand illustrate the digital transformation tools and business processes used by leaders

article

Digital leaders on maximizing efficiency through AI chat and messaging

LivePerson Team • 4 minutes

Cover of Opus Research report on conversational intelligence technology

article

Opus Research names LivePerson as a Leader in Conversational Intelligence, customer experience, and employee experience

LivePerson Team • 3 minutes

2022 rewind, focusing on Conversational AI use cases in the most-read blogs

article

The 5 (or more) must-read blog posts of 2022

LivePerson Team • 3 minutes

illustration depicting digital customer engagement examples

article

What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

magnifying glass illustrating AI search capabilities

article

AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

Report cover for the Research Globe for Conversational AI solutions that improve customer satisfaction

article

Aragon Research designates LivePerson a Leader in its Research Globe™ for Conversational AI solutions

LivePerson Team • 2 minutes

AI + human hands, illustrating how natural language processing mimics human conversation for the best conversational experience

article

What’s new in LivePerson’s Conversational Cloud®: Improving your conversational experience

Dorina Jordanov • 9 minutes

Hand holding coins illustrating digital transformation cost savings business processes

article

Digital transformation cost-savings strategies from today’s digital leaders

LivePerson Team • 4 minutes

illustration of Conversational AI platforms handling a shopping experience

article

Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

article

LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

article

What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

illustration of Conversational AI trends around the globe

article

Conversational AI trends emerge from LivePerson’s London Executive Community Event

LivePerson Team • 5 minutes

EqualAI and being an LGBTQ+ ally

article

Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Employee resource group illustration on how to promote diversity and inclusion in the workplace around the world

article

How to promote diversity and inclusion in the workplace

Catherine Goetz • 6 minutes

Collage of New York event with Conversational AI leaders

article

LivePerson community of Conversational AI leaders: Happy to be “Live” and in “Person” once again

LivePerson Team • 5 minutes

IDC report cover on unifying contact center management and call center management tools

article

IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

LivePerson dashboards for a connected digital experience

article

What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 6 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

article

Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Illustration of brains deciphering how to streamline operations

article

What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

article

Building the future of NLP techniques with USCS’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

article

Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

examples of conversational sales and support across messaging channels

article

Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

Conversational AI platform example of messaging with an AI chatbot

article

Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

article

Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

article

The future requires an AI mindset: How to upskill for this economy

Marco Ambrosio • 3 minutes

/ /