Analytics StudioUnlock deeper customer insights with conversational analytics
Fully unlock your most precious data set — your customer conversations — to uncover their biggest needs and wants. Go beyond traditional analytics to understand and deeply analyze customer interactions across voice and messaging.
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Conversational analytics transform the customer journey
Understand complex customer conversations across phone calls and messaging in real time, thanks to Analytics Studio. Use the conversational data analysis to gain insights and generate recommendations to enhance messaging operations and achieve the best return on investment.
These conversation analytics tools are uniquely positioned to deliver results across each stage of the Conversational Flywheel™. Integrate your backend business systems, customer data platforms, CRMs, telephony systems, and more importantly — modern digital channels where, increasingly, customers want to interact.
It’s not about the AI, it’s about the ROI
100%
redaction of PCI data
10%
reduction in AHT
17%
increase in FCR
Critical capabilities for data insights with Analytics Studio
Analyze over 50 conversational analytics metrics
Understand interactions across voice and messaging channels by tagging key customer conversation events and combining conversation data with metadata to grasp the nuances of customer communications like never before.
10+ out-of-the-box dashboards
See immediate impact with tools designed for quick setup and instant value realization. Paired with our customizable dashboards, this guarantees your data’s accessibility and conversion into actionable insights that precisely match your business goals.
Unmatched data control and flexibility
Secure data in your IT infrastructure for up to 13 months, with frequent refreshes of speech recognition data. This ensures a comprehensive view of your conversational landscape current and historical — giving you complete ownership of your insights and data.
Everyone benefits from conversational analytics
Explore how Analytics Studio can empower every team in your business
Improving customer experience
Use the insights for guided steps to adapt to customer behavior and monitor agent performance, which can result in faster issue identification and resolution.
Strengthening PCI compliance
Analytics Studio can help remove the risk of compromised customer data while still providing near real-time conversation analytics needed for improving CX and determining message/call drivers.
Increasing sales conversions
Conversational analytics can identify upsell and cross-sell opportunities, which sales pitches are most successful, and revenue-growing strategies.
