mESSAGING CHANNEL INTEGRATIONDrive more ROI with conversational social messaging
Power more consumer journeys on social with Conversational AI, increasing engagement and conversions, driving more revenue, and putting out fires faster.
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Turn impressions into conversions — at enterprise scale
Automatically identify those most likely to buy
Most users make purchase decisions based on social content. LivePerson’s intent-based filtering pinpoints these consumers and simplifies direct engagement.
Bring commerce directly into conversational social messaging
Invite users into personalized shopping experiences with a direct message — or from your brand’s or other creators’ and influencers’ content.
Supercharge conversions with in-channel payments
Let users browse, ask questions, and pay with a tap — no channel switch required. Attribute revenue to conversational social messaging so you know where to invest in the future.
Respond quickly and boost loyalty for best-in-class brand management
Consumers expect rapid responses at any hour, or they’ll take their business elsewhere. Assist customers in their preferred channel, at scale — from Facebook to Instagram, Twitter, and more. Our conversational social messaging uses industry-leading NLU (which outperforms competitors in accuracy, recall, and precision) for advanced social listening and filtering that prioritizes business impact. Bots add scale while our agent tools enable brands to take issues offline to satisfy customers at lightning speed.
Eliminate social customer care silos
One platform to run them all: Get more done in one place when you bring conversational social messaging into the Conversational Cloud® alongside your other customer interaction channels, from SMS to WhatsApp, Apple Messages for Business, and more. Make your agents more effective and efficient than ever without the need for separate systems.
Conversational is the future, and the consumer is at the center
The real value of conversational social messaging is the ability to engage every consumer meaningfully on their own terms. From converting sales opportunities to driving loyalty with quick, meaningful responses to queries and complaints, your truest digital connection with consumers starts with LivePerson. Check out our guide and learn how to turn these social interactions into commerce opportunities!
Learn how LivePerson works across popular social channels
Enrich the Facebook Messenger experience
Use AI-powered chatbots to manager conversations from Messenger to Marketplace and ads.
Deliver better Twitter care at scale
Enable swift, personalized responses in this fast-moving channel.
Provide in-the-moment sales and care on Instagram
Allow consumers to browse, discuss, and purchase without leaving the app.