In the News
LivePerson named a G2 Awards leader across Fall G2 Grid® reports for digital customer conversations
October 08, 2024
LivePerson, the leader in digital customer conversations, announced that it has been named a Leader in the Fall 2024 G2 Grid ® reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on data aggregated from business reviews and verified user responses to questions on G2, the world’s largest and most trusted software marketplace.
LivePerson also achieved multiple software awards and best-in-class rankings across artificial intelligence categories for AI agents and digital-first conversations, including accolades for:
- Best Meets Requirements
- Easiest Admin
- Easiest to Do Business With
- Easiest to Use
- Highest User Adoption
What do these G2 Grid Report and Index ratings actually mean?
Like all G2 awards, Grid reports represent the voices and experiences of real customers, and are meant to help technology buyers select the best software companies for their businesses. Software products, services, and vendors in the “Leader Quadrant” are rated highest by G2 users and achieve high scores with market presence data. Market presence scores are calculated based on how well a business is doing in the marketplace during an evaluation period, including factors like customer satisfaction and brand recognition.
“While it’s always gratifying to receive recognitions of our solutions, what sets G2 reports apart is that they’re awarded based on our customers’ reviews and ratings,” said John Sabino, CEO of LivePerson. “We’re proud to have earned this level of trust from the world’s best-loved brands as we work hand-in-hand with them, generating real ROI from customer conversations.”
“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”
Previous wins in G2 reports for AI-powered solutions
LivePerson was previous a Leader in the Spring and Summer 2024 G2 Grid® reports for Conversational Marketing, Bot Platforms, and Live Chat, and was a Summer 2024 Leader for the Chatbots report. The company also achieved multiple software awards across artificial intelligence categories like Virtual Assistant and Bot Platform, including accolades for:
- Easiest Admin
- Easiest Setup
- Easiest to Use
In G2 reports, “bot platforms” are defined as tools used to build and deploy an AI chatbot or agent, and “chatbots” are virtual agents or assistants used to conduct tasks or provide information based on written or spoken requests. “Conversational marketing” is considered the ability to connect and engage potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and “live chat” is defined as messaging with website visitors in real time via chat windows. “Customer self-service” encompasses platforms where customers can access information or perform tasks without the need of human assistance
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