Chatbots in insuranceAutomate up to 74.2% of insurance industry conversations
After analyzing millions of anonymized conversations, we found that the majority of insurance industry customer queries can be automated with bots. Download our Conversational AI guide for insurance companies to get started.
Building world-class AI-powered insurance chatbots
AI-driven insurance chatbots have proven to significantly reduce customer care costs, create new digital experiences for sales, and encourage stronger customer engagement and relationships. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.
The top 12 conversation topics for an insurance company
LivePerson AI and machine-learning algorithms have determined the 12 most prevalent conversation topics that occur between insurance customers and providers. Our guide outlines them all.
Your expert guide to chatbots in insurance
Of the customer interactions analyzed, 74.2% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered insurance chatbot. Download our guide to learn how and where to get started.