On-demand Virtual Showcase (APAC)

Omnichannel is now Conversational

Hear from experts who are helping define new customer experience strategies for brands across the Asia-Pacific region to drive revenue, build loyalty, and successfully scale.

Original Broadcast Date: 20th July, 2022

Missed out on past Showcases? Try them on-demand, too

The Dawn of the New Bot: Conversational AI that’s anything but artificial

Originally presented March 2022, you’ll find presentations from the likes of BUPA, Faethm, and The Principals.

Watch now

APAC Digital Transformation: Customer experience in a disrupted new world

Learn more about the success seen by Optus, Spark NZ, and SkyCable in this presentation from November 2021. We also share the latest customer centre survey from Deloitte.

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APAC Digital Transformation: The future of conversations

Originally presented September 2021, you’ll hear from Medibank Private, Open Universities Australia, and Forrester Research.

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Showcase overview

Register above to learn from APAC thought leaders and subject matter experts about how omnichannel strategies are really conversational customer engagement strategies now.

During the recorded presentation, you’ll hear from Google, Meta, Deloitte, LivePerson, and more on how the rise of personalised and convenient mobile messaging channels is a critical part of your customer experience strategy. Learn about the evolution from voice and chat to an omnichannel Conversational Customer Experience, including how third-party messaging channels are driving sales, marketing, and service. Discuss how APAC stacks up against global counterparts, how trends across third-party messaging channels differ from your own apps and website as a means of having conversations with your customers, and how to pick the right channel based on customers’ preferences and intents.

Connect with us to see how you can increase customer satisfaction, advocacy, efficiency, and revenue in a matter of weeks.

Agenda

Opening address

Deloitte Digital session

Google session

Meta session

Messaging roadmap

Opening address

LivePerson Insights

Get insights on key trends, locally and globally, from the LivePerson team. See where our customers are using web, in-app, and third-party messaging channels to drive their conversational customer experience strategy.

Deloitte Digital session

Asynchronous messaging: Servicing your customer at their convenience

Messaging is emerging as a preferred contact channel for many organisations and customers today. Hear about the trends and market experiences driving this shift as well as an overview of the benefits and considerations that can help you successfully integrate messaging into your omnichannel strategy.

Google session

Engaging customers the moment you’re discovered

When consumers need a business, they look to Google first. Today, leading businesses aren’t just found on search — they’re engaging the moment they’re discovered. Join this session to learn what makes Google Business Messages such a useful communication tool and how leading brands have used this channel to delight consumers and drive results.

Meta session

WhatsApp: Driving sales, marketing, and service on the world’s most popular messaging app

2022 has solidified demand for new digital experiences. Savvy brands put these digital experiences in their customers’ pockets. Join Meta to hear about the opportunity to replicate 1:1 personalised experiences digitally to WhatsApp’s 2 billion users and the wider Meta ecosystem.

Messaging roadmap

Building your messaging roadmap

Are you confident that you’ve picked the right channels to engage with your customers? Learn how to build your roadmap based on where you are today, where you’d like to be, and where your customers want to engage.