On-Demand WebinarCommon sense makes business sense: How conversational AI made banking better
Clients don’t want to connect on bank time; they want businesses to be available on their time — 24/7. Capitec saw the cents in that and pioneered the mindset shift to asynchronous messaging in South Africa.
Original Broadcast Date: December 12, 2023
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The future of banking is here
Explore how Capitec used messaging as a roadmap to create an exceptional customer service experience, resulting in happier customer service teams and a healthier bottom line.
Learn how Capitec turned customer data into action in 4 key areas
Getting closer to clients
Discover how Capitec used Proactive Messaging to align to clients’ lifestyles.
Finding out what clients are really saying
Customer data is like gold in finance. See how that invaluable data can be used to build a client-centric AI roadmap for customer support requests and more.
Transforming business from operational burden to efficiency
Hear how adopting a 24/7 service operating model also helped enrich customer service agents’ lives with new career paths like bot tester and bot engineer.
Becoming a hero for clients every day
Clients rarely test you in good times. They test you when the stuff hits the fan. Hear how meeting customers in their preferred digital channels can impact customer satisfaction and even change lives.
Meet the hosts
Carlos Moodley
Conversational Banking Leader
Capitec
Chris Radanovic
Conversational AI Expert
LivePerson