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VIRTUAL PRODUCT LAUNCH: On demandSpark a digital transformation

Personalized interactions don’t have to be a thing of the past. Give each and every customer the experience they deserve with our new omnichannel conversation solutions. Learn how to deliver seamless connections between your AI and human agents, voice and messaging channels, and the enterprise systems you know and love.

Original Broadcast Date: May 23, 2024 | 13:00 (1:00 PM) AEST/BST/EST
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CMO Ruth Zive at a Spark keynote, sharing her experiences with needing a connected customer experience

Time to connect

It’s time to shift the conversation

A recent survey found that 85% of consumers want brands to create personalized connections with them. But when those businesses fail to recognize them or force them to repeat themselves or worse — deliver generic, automated answers — customers will take their business elsewhere. The fact is, connected channels deliver connected experiences. And this edition of Spark is all about making those connections better.

Watch nowSee agenda

Product launches

Shift to a digital-first customer experience

Join us virtually to discover new, more efficient ways to engage customers, from effortlessly integrating your tech stack to intelligently orchestrating large language models (LLMs), bots, and agents across voice and messaging channels with our open platform, the Conversational Cloud®. Take a peek at just a few new capabilities you’ll learn more about:

BYO LLM + bots

Maximize investments with LivePerson as the connective tissue for your customer conversations. Connect any large language model to the Conversational Cloud and instantly set up bots from IBM Watson, Google Amazon Lex, and more with out-of-the-box connectors.

Purpose-built AI agents

Increase efficiency faster than ever with new AI agents. From routing customers to the right AI or human agent to simplifying how you gather customer information, it’s all possible in a matter of weeks.

Voice capture + management

Capture voice data faster and analyze it in our all-new voice dashboard for a truly unified view of the customer, enhanced with the new ability to manage voice conversations alongside messaging.

what you’ll learn


Dive into the Connect phase of LivePerson’s Conversational Flywheel™ with a full slate of virtual programming on how to deliver the connected experiences and personalized interactions customers expect, including how to win with our newest products.

Join LivePerson CEO John Sabino, CMO Ruth Zive, and product leaders Joe Bradley and Linh Tran as we unveil our vision for the future of connected customer conversations.

Even in a digital-first world, there will always be a place for voice conversations. Hear how LivePerson is partnering with the industry’s leading CCaaS, UCaaS, and call center providers to deliver a best-of-breed omnichannel experience for your agents and customers. You’ll learn about our strategic partners and AI-powered voice solutions at every phase of the Conversational Flywheel.

Conversations aren’t just about customer care — they’re the most personal and proactive way to reach and engage consumers throughout their journey with your brand. Learn how to leverage the power of conversations — and your connected customer data — to drive personalization and revenue across channels, starting with your own website and mobile app.

lightbulb representing the actionable insights from connected customer interactions that conversational intelligence tools can provide

Who you’ll hear from

John Sabino

Chief Executive Officer – LivePerson

Joe Bradley

Joe Bradley

Chief Scientist and SVP of Data Science & ML – LivePerson

Ruth Zive headshot

Ruth Zive

Chief Marketing Officer – LivePerson

Josh Mueller

Chief Marketing Officer and General Manager – Avaya

Linh Tran

VP, Product – LivePerson

Sean Pinegar

VP, Product Strategy & Innovation – LivePerson

Jed Reinitz

Sr. Director, Technical Product Management – LivePerson

Kevin Wordon headshot

Kevin Wordon

Director of Strategy & Solutions Consulting – LivePerson

Thanks for your interest in our virtual product launch! Each region’s broadcast had unique hosts and experts answering questions. We’ve shared the recorded EMEA broadcast below.

Watch the recording now!