On-demand launch: Contact center transformationTransform your contact center by putting humans first
Ready to spark a contact center transformation? Together, let’s turn the humble agent workspace into a conversational command center for voice and digital customer conversations. Learn how to drive ROI and customer satisfaction with generative AI, supercharge agent productivity, and deliver personalized customer interactions at scale alongside the world’s greatest enterprises.
Original broadcast date: October 23, 2024
Watch nowHear success stories from innovative LivePerson customers
Madhura Deshpande
Vice President, Digital Shopping & Sales – Signet Jewelers
Jacob Coull
AVP, Contact Center Product Owner – Frost Bank
Elise Barron
Sr. Product Manager, Conversational AI and Messaging – BECU
Chris Moloney
CMO & SVP – Mr. Cooper Group
What you’ll learn
Superheros wear capes. Super agents use generative AI.
The world’s largest brands are in the midst of a fundamental shift in how they do business — starting in the contact center. That’s why we are focusing this Spark event on essential tools for unifying customer experiences across voice and messaging.
The ROI of AI
Hear how global leaders are harnessing the power of AI to consolidate costs, deploy AI safely, and simply deliver the modern experiences customers want.
Adopting a transformation mindset
Learn how agent-facing AI can swiftly drive value for tech-savvy customers within a contact center — and across the enterprise.
Bringing voice to the digital fold
Start serving your customers the way they want to be served. Discover how to deliver faster, better customer experiences by shifting the right conversations to digital communication channels.
Get a first-hand look at new capabilities for your contact center transformation
Agent Workspace for voice & digital
Bring your existing best-of-breed voice provider to our best-in-class Agent Workspace. Now voice agents can take calls directly in the workspace, allowing you to unify contact center technology and the customer experience for voice and messaging across digital channels.
Generative AI Copilot
Supercharge your agents with the latest generative AI-powered digital technologies, fine-tuned for enterprise contact centers. Safely enhance contact center operations and agent productivity with LLM-powered suggestions, summaries, translations, and so much more.
Conversational Intelligence
Dive deeper into understanding customer expectations and what they are talking about across voice and digital. Get intuitive out-of-the-box reporting, see agent efficiency metrics, plus consolidate 15+ tools for simplified analytics throughout the entire customer journey.
Learn from LivePerson experts
John Sabino
CEO – LivePerson
Ruth Zive
CMO – LivePerson
Kevin Meeks
CCO – LivePerson
Alex Kroman
CTO – LivePerson
Linh Tran
SVP Technical Product Management – LivePerson
Ittai Geiger
Director, Product Marketing – LivePerson
Get happier agents today
Contact center transformations can assist your agents and customers, while delivering measurable results. Watch the recording to see the latest digital transformation tools available, and hear how they’ve helped enterprise leaders already.
