On-demand webinarBringing voice to digital: A modern approach to CCaaS
Voice and digital channels are colliding in today’s customer service landscape. Join us as experts from Avaya and Forrester reveal how a best-of-breed approach to your contact center software can unify these experiences, boost efficiency, and meet soaring customer expectations — all while minimizing risk during your digital transformation.
Original Broadcast Date: September 24, 2024
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Mastering a seamless customer experience for contact centers
Unlock the potential of unified communications and customer interactions with insights from top analysts and industry innovators. Learn how to connect two powerful communication channels — voice and messaging — deploy AI effectively, and use analytics to drive meaningful improvements in your CX strategy.
Watch nowWhat we’ll explore when building CCaaS solutions
Unifying voice and digital channels
Explore how to deliver personalized interactions across multiple channels. Understand why 80% of consumers prefer to connect with businesses across voice and messaging, and learn strategies for seamless channel switching to meet evolving customer preferences.
Implementing AI-powered engagement
Discover safe, effective ways to integrate AI into your enterprise. Learn about voice AI’s role in natural, human-like customer interactions, and increasing automation containment rates. Explore how shifting conversations from voice to digital accelerates AI implementation and drives operational efficiency for contact center agents.
Optimizing with omnichannel analytics
Gain insights into the new omnichannel dashboard in Analytics Studio for measuring voice-to-digital transformation effectiveness. Learn how a Unified Agent Workspace enhances productivity across multiple communication channels, reducing costs and complexity while driving continuous innovation within contact center operations.
Meet the speakers
Susan Terry
GVP of Portfolio Maximization – Avaya
Christina McAllister
Senior Analyst – Forrester
Nirali Amin
SVP, Global Solutions – LivePerson
Riah Lawry
Product Marketing Manager – LivePerson
In the meantime, plan ahead to explore building a modern, omnichannel agent interface and how global leaders get real ROI from AI. Add our upcoming Spark event to your calendar!
Learn to seamlessly connect voice and digital to improve customer satisfaction
Bring your existing tools and the best contact center software together to drive real business outcomes.