Ai solutions lab: On-DemandBuilding a better digital shopping journey with AI
Join our experts for a hands-on look at how AI and popular communication channels are transforming the retail digital shopping journey. Through real-world demonstrations, discover how offering personalized experiences in channel of choice boosts efficiency and delivers exceptional online shopping experiences.
Original Broadcast: February 18, 2025
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What you’ll learn about building this new shopping journey
Streamlining the path to purchase
Experience how generative AI transforms the retail commerce journey from initial inquiry to purchase. Watch as AI streamlines every interaction with added convenience by gathering key customer details, intelligently routing inquiries, and enhancing response quality. See how this approach not only improves online shopping experiences, but also provides valuable analytics about buyer needs and behaviors.
Supporting customers through every sale
Watch a demo featuring AI-powered solutions that enhance the conversational commerce journey for buyers by:
• Providing real-time order status updates.
• Resolving missing or lost item inquiries.
• Delivering intelligent post-purchase support.
• Creating friction-free purchasing experiences.
Meet the expert
Jim Hayes
Director, Solutions Consulting
Watch the on-demand recording
Get ready for an interactive retail commerce session where we’ll explore how AI-powered messaging works in real retail sales scenarios. Whether you’re focused on improving efficiency, enhancing customer satisfaction, or maximizing your platform capabilities, you’ll leave with practical insights you can implement right away.