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Data Science Blog

screenshot of Jeanie, the virtual banking assistant

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Designing Jeanie: The story behind Fifth Third’s virtual banking assistant

Alex Ross • 5 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

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How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

image representing generative ai tools, created by using artificial intelligence (AI)

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How generative AI tools impact the consumer experience and benefit CX leaders

Ali Malik • 9 minutes

Generative AI applications can go beyond image generation with the right generative model

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LivePerson’s generative AI applications are about better business outcomes, not hype

LivePerson Team • 3 minutes

Illustration of language technology for chatbots expanding to support global needs

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Expanding language technology to support global needs

Kristen Howell • 6 minutes

illustration of messages being deciphered with entity linking

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Extending research in the field on entity linking in open-domain dialogue

Leanne Rolston • 11 minutes

magnifying glass illustrating AI search capabilities

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AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

illustration of world on computer screen, portraying global entities

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New global entities model: How LivePerson is improving named entity recognition for better bots

Geoff Canyon • 11 minutes

illustration of how our 4E conversational ai analytics affect business operations

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How to leverage the 4E Framework for conversational AI analytics

Michelle Klaasen • 7 minutes

EqualAI and being an LGBTQ+ ally

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Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Brain illustration symbolizing few-shot learning as part of self-learning algorithms

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Few-shot learning: How to build AI that is “Curiously” fast at learning new concepts

Mahyar Khayatkhoei • 11 minutes

Self-learning artificial intelligence is secure

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What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes

Human hand reaching out to AI-generated hand with natural language understanding

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Bridging the conversational gap between humans and AI with natural language understanding

Dalia Levine • 8 minutes

illustration of self-learning chatbots talking to themselves

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Introspective Conversational AI: A self-learning AI chatbot that talks to itself

Dan Kluever • 7 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

conversational interface helping increase customer satisfaction in digital fitting room

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What is Conversational AI: How it started and where it’s going

Chris Radanovic • 5 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes

Conversational AI platform example of messaging with an AI chatbot

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Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

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