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Industry Insights Blog

checklist for contact center transformation actions

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5 takeaways from Spark to drive contact center transformation

Ittai Geiger • 8 minutes

insurance digital transformation can result in this convenient messaging example

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Transforming the claims experience: A proven framework for insurance digital transformation

Alex Ross • 8 minutes

example of a telco digital transformation with a messaging conversation about upgrading to an unlimited plan

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Let’s talk about it: How conversations can drive telco digital transformation

Alex Ross • 5 minutes

Airline digital transformation enables upgrade conversations to happen over messaging apps

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Take flight with AI: An airline digital transformation journey

Alex Ross • 6 minutes

Example of digital transformation in banking via virtual assistants that encourage a credit limit increase

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The 4 phases of digital transformation in banking

Alex Ross • 6 minutes

screenshot of Jeanie, the virtual banking assistant

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Designing Jeanie: The story behind Fifth Third’s virtual banking assistant

Alex Ross • 5 minutes

Example of OUA's generative AI agent function of guiding students' initial inquiries

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How OUA transformed student recruitment with a generative AI agent

Alex Ross • 4 minutes

Example message with a TalkTalk customer, representing their digital disruption story in the telecom sector

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Digital disruption: Inside TalkTalk’s digital transformation

Alex Ross • 3 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

Example of Capitec conversational banking interaction, illustrating the future of banking business models and how it can potentially increase customer loyalty

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The future of banking: Conversational AI transforming customer experience in South Africa

Alex Ross • 4 minutes

compass, illustrating this blog's guiding points for the digital transformation journey

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Navigating the digital transformation journey

Maia Capello • 6 minutes

cover image for the podcast featuring discussion on AI in manufacturing processes

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Unlocking efficiency: AI in manufacturing

Alex Ross • 5 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

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AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

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How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

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Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

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4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of just what is conversational marketing, including its use in the sales process

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What is conversational marketing?

Kelsey Cottingham • 6 minutes

AI bot + human hand illustrate the digital transformation tools and business processes used by leaders

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Digital leaders on maximizing efficiency through AI chat and messaging

LivePerson Team • 4 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

Example of in-app messaging on a banking app

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Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

Driving digital adoption illustration

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How digital leaders are driving digital adoption among customers for greater support

LivePerson Team • 3 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

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How Conversational AI and corporate COVID testing can increase confidence for the return to normal retail

Brandon Fluharty • 5 minutes

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The Travel Surge: Why Conversational AI is the surge protection travel and hospitality needs to win

Jared Eisenlohr • 5 minutes

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Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

Completing purchase onbrand's WhatsApp Business account

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Messaging tactics for a better financial services customer experience

Richard Bassett • 4 minutes

people conversing with a chatbot for higher education and more

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What’s on the Minds of: CX Executives

Sophia Blackett • 4 minutes

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Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

Traveler in airport using AI in travel plans

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Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr • 1 minutes

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Conversational business lessons learned from the 2020 holidays

Mariam Reza • 4 minutes

post-pandemic travel survey

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Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

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Contactless commerce is here to stay: 3 ways to up your game

Mariam Reza • 3 minutes

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