Tune in June 3: Creating AI agents that are effective partners — not just trendy AI tools

Register now

Industry Insights Hone in on messaging, chatbot, and other Conversational AI tips and techniques to help you transform the digital experience across various industries.Blog

Topics

Industry Insights Hone in on messaging, chatbot, and other Conversational AI tips and techniques to help you transform the digital experience across various industries.Blog

example of customer interactions that display United's ai-powered contact center strategy

article

Behind United Airlines’ new AI-powered contact center strategy

Cailyn Michaan • 4 minutes

checklist for contact center transformation actions

article

5 takeaways from Spark to drive contact center transformation

Ittai Geiger • 8 minutes

insurance digital transformation can result in this convenient messaging example

article

Transforming the claims experience: A proven framework for insurance digital transformation

Alex Ross • 8 minutes

example of a telco digital transformation with a messaging conversation about upgrading to an unlimited plan

article

Let’s talk about it: How conversations can drive telco digital transformation

Alex Ross • 5 minutes

Airline digital transformation enables upgrade conversations to happen over messaging apps

article

Take flight with AI: An airline digital transformation journey

Alex Ross • 6 minutes

Example of digital transformation in banking via virtual assistants that encourage a credit limit increase

article

The 4 phases of digital transformation in banking

Alex Ross • 6 minutes

screenshot of Jeanie, the virtual banking assistant

article

Designing Jeanie: The story behind Fifth Third’s virtual banking assistant

Alex Ross • 5 minutes

Example of OUA's generative AI agent function of guiding students' initial inquiries

article

How OUA transformed student recruitment with a generative AI agent

Alex Ross • 4 minutes

Example message with a TalkTalk customer, representing their digital disruption story in the telecom sector

article

Digital disruption: Inside TalkTalk’s digital transformation

Alex Ross • 3 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

article

Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

Example of Capitec conversational banking interaction, illustrating the future of banking business models and how it can potentially increase customer loyalty

article

The future of banking: Conversational AI transforming customer experience in South Africa

Alex Ross • 4 minutes

compass, illustrating this blog's guiding points for the digital transformation journey

article

Navigating the digital transformation journey

Maia Capello • 6 minutes

cover image for the podcast featuring discussion on AI in manufacturing processes

article

Unlocking efficiency: AI in manufacturing

Alex Ross • 5 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

article

AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

article

How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

article

Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

article

4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of just what is conversational marketing, including its use in the sales process

article

What is conversational marketing?

Kelsey Cottingham • 6 minutes

AI bot + human hand illustrate the digital transformation tools and business processes used by leaders

article

Digital leaders on maximizing efficiency through AI chat and messaging

LivePerson Team • 4 minutes

Chris Huggins shares their digital customer engagement strategy

article

Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

Example of in-app messaging on a banking app

article

Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

article

Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

article

Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

SKY Cable Corporation logo on case study about their virtual agent

article

How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

Driving digital adoption illustration

article

How digital leaders are driving digital adoption among customers for greater support

LivePerson Team • 3 minutes

Browse to bot to buy

article

From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

article

Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

article

How Conversational AI and corporate COVID testing can increase confidence for the return to normal retail

Brandon Fluharty • 5 minutes

article

The Travel Surge: Why Conversational AI is the surge protection travel and hospitality needs to win

Jared Eisenlohr • 5 minutes

article

Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

article

Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

Completing purchase onbrand's WhatsApp Business account

article

Messaging tactics for a better financial services customer experience

Richard Bassett • 4 minutes

people conversing with a chatbot for higher education and more

article

What’s on the Minds of: CX Executives

Sophia Blackett • 4 minutes

article

Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

Traveler in airport using AI in travel plans

article

Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr • 1 minutes

article

Conversational business lessons learned from the 2020 holidays

Mariam Reza • 4 minutes

post-pandemic travel survey

article

Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

article

Contactless commerce is here to stay: 3 ways to up your game

Mariam Reza • 3 minutes

Home / Blog / Industry Insights