Private DinnersUnderstand to automate: The journey to GenAI
Join us for an evening exploring how AI is transforming customer engagement. Hear from Deloitte Digital on the impact of agentic AI across industries, followed by a fireside chat on the GenAI journey. Continue the conversation over an elegant dinner and connect with peers. Don’t miss out on this opportunity to shape the future of customer experience!
Sydney: 27 February | Flying Fish Melbourne: 6 March | Cecconi’s
The agenda
Arrival
How AI is shaping the future
Customer fireside chat
Dinner & discussion
5:30 – 6:00 PM
Arrival & welcome drinks
Travel to the venue in the heart of the city. The concierge will be present to guide you to our reserved private spaces. An Uber voucher will be shared with you prior to the dinner.
6:00 – 6:30 PM | Deloitte Digital
How AI is shaping the future
Hear from Deloitte Digital on how AI is shaping the future of customer engagement. We’ll explore how agentic AI is redefining both near-term opportunities and long-term possibilities across industries.
6:30 – 7:00 pm | AHM health insurance
Customer fireside chat
Join Karlee Boyd, Continuous Improvement Manager at AHM, to hear about the AHM generative AI journey and its implementation in the contact centre.
7:00 – 9:00 pm
Dinner & discussion
Continue the conversation with an elegant three-course dining experience and deeper peer connections.
Your hosts for the evening
Nigel Lindsay-Smith
LivePerson – Senior Vice President, APJ
Michael O’Toole
Deloitte Digital – Head of CX for AI
Tyler Hamilton
Deloitte Digital – Specialist Lead, Conversational and Generative AI
Save your seat at the table
27 February 2025
Sydney – Flying Fish, Level G | Harbourside, The Star, 80 Pyrmont St.
6 March 2025
Melbourne – Cecconi’s | 61 Flinders Lane