In the News
LivePerson named Leader in Spring 2025 G2 Awards for AI customer engagement
April 01, 2025
LivePerson (Nasdaq: LPSN) has been named a Leader in multiple Spring 2025 G2 Grid® reports for AI-driven customer engagement solutions. This G2 awards recognition, based entirely on verified user reviews, validates LivePerson’s effectiveness in helping organizations transform their digital customer experiences.
G2 best software awards: Powered by real customers’ authentic feedback
G2, the world’s largest and most trusted software marketplace, aggregates authentic user feedback to identify software companies and products that deliver genuine value. The Leader designation in G2 Grid® reports is reserved for vendors that consistently receive high ratings from real users while demonstrating significant market presence.
LivePerson earned Leader status across several critical categories:
- AI agents
- Chatbots (Enterprise and Mid-Market segments)
- Conversational marketing
- Bot platforms (Enterprise, Mid-Market, and overall segments)
- Live chat (Enterprise, Mid-Market, and overall segments)
- Customer self-service (Enterprise, Mid-Market, and overall segments)
“We’re honored to be recognized by G2 and our customers. Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us. We’ve been at the forefront of digital conversations for a long time, and it’s rewarding to see that commitment recognized. We’re excited to build on this momentum by partnering with the world’s leading brands to deliver connected, personalized experiences at scale.”
– John Sabino, CEO of LivePerson
Addressing today’s customer engagement challenges
This recognition comes at a time when many organizations struggle with fragmented digital experiences. As customer engagement channels proliferate, businesses often find themselves managing disconnected solutions that create disjointed customer journeys.
Without connected systems, agents lack context from previous interactions, forcing customers to repeat information and navigate inconsistent experiences across different touchpoints. This fragmentation not only frustrates customers but also increases operational costs and reduces efficiency.
The G2 Grid® reports highlight LivePerson’s strength in helping brands overcome these challenges through orchestrated conversational AI that works across channels and touchpoints. LivePerson’s platform helps maintain conversation context whether a customer engages through digital messaging or voice channels — preserving history and preferences for a more seamless, personalized experience.
“The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life.”
– Dionne L.
Top marks for implementation and adoption in the G2 awards
Beyond category leadership, LivePerson achieved notable, best-in-class rankings in the G2 Awards for:
- Easiest admin
- Easiest set up
- Highest user adoption
These distinctions reflect LivePerson’s focus on providing solutions that deliver both advanced capabilities and practical implementation paths — helping organizations achieve faster time-to-value without requiring extensive technical resources. The platform’s intuitive design benefits both consumers and agents through streamlined interactions and simplified workflows, creating a dual layer of efficiency that drives adoption from all users.
For organizations preparing for high-volume periods, this implementation efficiency proves particularly valuable. Teams can deploy conversation flows that handle common customer inquiries more efficiently, allowing human agents to focus on more complex or high-value interactions.
“LivePerson is a great workspace when it comes to chat. It is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson. Their customer support is fast and trustworthy.”
– Axel V.
Building on a foundation of experience
LivePerson’s recognition across multiple G2 Grid® reports builds on the company’s long-standing expertise in digital customer engagement. With nearly three decades of experience helping brands transform how they connect with customers, LivePerson combines proven methodologies with continuous innovation.
This balanced approach particularly resonates with organizations in specialized and regulated industries that need to balance innovation with security and compliance requirements — a strength repeatedly mentioned in customer reviews submitted during the evaluation period.
“Liveperson is a great, continuously evolving platform with flexibility to meet the needs of complicated financial institutions and friendly, capable customer success support.”
– Dan K.
The platform’s robust security measures ensure compliance with GDPR, HIPAA, and PCI DSS, giving brands confidence that their customer conversations are protected while still delivering personalized experiences.
The impact of integrated conversational AI
G2’s annual awards and reports validate LivePerson’s approach to developing integrated conversational AI capabilities that deliver measurable business outcomes. Organizations implementing these solutions typically experience benefits across three key dimensions:
Operational efficiency
By deploying AI-powered conversation flows for routine inquiries, companies can reduce handling times and allow human agents to focus on more complex customer needs.
Customer experience cohesion
When conversations maintain context across channels, customers experience more personalized service without the frustration of repeating information.
Data-driven insights
Unified conversation platforms generate valuable insights about customer needs and pain points. By analyzing these patterns, organizations can proactively address common issues and continuously improve their customer engagement strategies.
The path forward: Connected experiences
As digital transformation initiatives accelerate, these annual best software awards and recognitions highlight LivePerson’s role in helping organizations move beyond isolated point solutions toward more connected customer experiences.
By orchestrating conversations across channels and leveraging AI to deliver personalization at scale, LivePerson continues to help brands achieve meaningful business outcomes—from improved operational efficiency to enhanced customer satisfaction and loyalty.
Want to learn more about LivePerson’s award-winning approach to AI-driven customer engagement?
Check out our previous G2 awards and G2 grid recognitions, and request a demo to see how we can help you make every conversation count.