In the News
Building a more secure, seamless customer experience with Tech Mahindra and Sycurio
August 14, 2024
LivePerson recent partnership announcements demonstrate our focus on powering a secure, seamless customer experience:
- Sycurio™, the leading provider of seamless and secure digital payment experiences for contact centers, and LivePerson will enable enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.
- Tech Mahindra, a leading global provider of technology consulting and digital solutions to enterprises across industries, will combine their Business Process Services’ (BPS) extensive domain expertise with LivePerson‘s cutting-edge conversational AI solution to transform customer engagement in the financial services and HLS (Healthcare and Life Sciences) industries.
When it comes to engaging with brands, customers increasingly favor digital-first messaging interactions versus the often more time-consuming phone call or email exchange. Together, LivePerson and its partners’ capabilities will empower enterprises to meet this demand at scale, driving digital transformation and enhancing customer experience powered by AI.
How the Sycurio integration makes for happier customers and security teams
Sycurio.Digital provides fast, convenient, and flexible digital payment links that enable organizations to feel secure in taking payments anywhere and everywhere. “Partnering with Sycurio and harnessing the versatility of the Sycurio.Digital platform means any enterprise can easily facilitate seamless, secure payments in any channel through LivePerson’s Conversational Cloud,” said Dan Sincavage, Senior Vice President of Global Partnerships at LivePerson. “Together, we aim to empower secure, compliant conversational commerce at scale — and deliver measurable ROI through the power of intelligent orchestration and automation.”
Offering safe payment options across channels and delivering more seamless payment experiences can result in higher transaction success rates and increased customer loyalty – all resulting in a better bottom line for many organizations. Our integration unlocks this secure experience with:
- Improved compliance adherence by removing contact center and remote agents from the scope of Payment Card Industry Data Security Standard (PCI DSS) compliance
- Streamlined payment processing with automatic validation of payment card data before transactions are processed
- Greater transaction record accuracy, ensuring up-to-date customer payment transaction records
- Tracking live updates at every stage in the transaction and monitoring the complete journey of each payment link
- Improved security to protect identities, with sensitive payment data & consumer data PII not stored in and not touching the contact center environment
- Reduced cost and time commitment of maintaining PCI DSS compliance
- Measurable improvements in the customer experience, including increased customer satisfaction (CSAT) scores, reduced average handle time (AHT), and faster first time to resolution (FTTR)
“Our partnership with LivePerson advances our commitment to deliver cutting-edge digital payment solutions by anticipating customer trends, preferences, and needs. We’re meeting customers where they are, in the digital channels they prefer, eliminating the need for channel switching, which often leads to poor customer experiences and reduced transaction success rates. By empowering LivePerson’s enterprise customers to process trusted and improved digital payments with Sycurio.Digital, we provide secure, seamless transactions that enhance payment CX.”
~ Salimah Karimbhoy, Vice President of Partner Program and Ecosystems at Sycurio
Enhancing customer experience with Tech Mahindra and LivePerson
Tech Mahindra’s BPS team has a track record of success in helping enterprise clients navigate digital transformations and obstacles. They plan to expedite time-to-market for conversational customer service solutions in the financial services and HLS sectors by using LivePerson’s cutting-edge Conversational Cloud, generative AI tools, and high compliance standards combined with their human expertise.
Dan Sincavage, Senior Vice President, Partnerships at LivePerson, said, “The financial services and HLS industries are undergoing rapid digital transformation, and customer expectations are higher than ever. Through our partnership with Tech Mahindra, we are committed to helping businesses meet and exceed these expectations by delivering personalized, efficient, and secure conversational experiences across digital channels.”
The resulting engagement experiences will enable healthcare organizations to reduce patient wait times, improve accessibility, streamline patient onboarding, and ensure data security. Financial institutions will be able to reduce operational costs, enhance security, and improve customer satisfaction through AI agents, authenticated messaging, and enhanced self-service capabilities.
“Our partnership with LivePerson will provide the financial services and HLS industries with a significant leap forward in customer engagement powered by artificial intelligence. Leveraging LivePerson’s conversational platform and AI technology along with our deep domain expertise allows us to enable organizations to scale at speed, drive digital innovation, improve operational efficiency, and deliver superior outcomes for their customers and patients.”
~ Birendra Sen, Business Head, Business Process Services, Tech Mahindra
Interested in leveraging these partnerships?
Request a meeting to get more details on your specific needs: