Reinventing retail: How tech is changing customer service

Dig into the changes that Australian consumers and retail brands are seeing in this report, a roadmap for those who want to set the bar and thrive in the new normal.

Reinventing Retail report cover

Lessons learned from customer service experiences

We asked more than 1,000 Australians to share their customer service experiences in the recent turbulent environment: What changed, what could be improved, and what’s important as they engage with retail brands moving forward. Here are a few examples of what you’ll discover when you download the full report:

Report Stat Examples, such as $3.17 billion in abandoned online purchases per year that could go ahead if better digital customer service options were available