report
Reinventing retail: How tech is changing customer service
Dig into the changes that Australian consumers and retail brands are seeing in this report, a roadmap for those who want to set the bar and thrive in the new normal.
![Reinventing Retail report cover](https://static.liveperson.com/static-assets/2022/03/14170452/Reports_ReinventingRetail.jpeg)
Lessons learned from customer service experiences
We asked more than 1,000 Australians to share their customer service experiences in the recent turbulent environment: What changed, what could be improved, and what’s important as they engage with retail brands moving forward. Here are a few examples of what you’ll discover when you download the full report:
![Report Stat Examples, such as $3.17 billion in abandoned online purchases per year that could go ahead if better digital customer service options were available](https://uploads-ssl.webflow.com/5fd12c454f113649cac81c34/60656c1ad1c2d17d1cd1b2b0_anz-module-graphic%402x.png)