Conversational Intelligence: Measurable results via better listening
Join Opus Research, GoDaddy, and LivePerson as we discuss how to unify data across communication channels, uncovering the patterns and insights needed to take action.
Original Broadcast: December 6, 2022
Connect the dots with holistic conversational intelligence
Brands understand that if they are not delivering great customer experiences (CX) across digital and voice channels, it is an existential threat. And data-driven brands understand that they can’t manage what they don’t measure. In order for organizations to be resilient, they must effectively manage this tango between digital and voice with holistic analytics across all types of conversations.
Whether they text or talk, businesses across multiple industries, from financial services to retail, streamed entertainment, and healthcare, have found ways to uncover conversational patterns and customer insights from every interaction and put it to use to improve business outcomes in measurable ways. Watch this recorded webinar to learn how to go from collecting pure data to understanding and acting on what you learn.
Meet the speakers
Katie van Zyl
Senior Director – GoDaddy
Director of Product, Conversational Intelligence – LivePerson
Lead Analyst & Founder – Opus Research
Senior Analyst & Research Director – Opus Research