webinarBreak engagement barriers with proactive mobile messaging
Learn how to start and scale proactive customer engagement with ongoing, two-way customer conversations.
Original Broadcast Date: April 16, 2020
Conversation, not frustration
Customer relationships at this moment are rife with uncertainty. Now more than ever, brands must keep people informed and offer help, not put them on hold or send them to a website. Messaging notifications are a start but shouldn’t be a dead end.
Mobile messaging offers a channel easily scalable for two-way, proactive customer engagement interactions. Keep customers informed with 90% open rates, and let them reply directly rather than drive calls or clicks that lead to frustration. Conversational AI scales personalized dialogue across your contacts.
In this webinar, you’ll learn how proactive customer engagement via two-way messaging helps…
Accelerate customer journeys
Trigger automated outbound texts from events in CRM or other digital channels, and be confident your message will get through.
Reduce calls and other inbound contacts
Contact centers get overwhelmed when customers can’t serve themselves — make sure you’re keeping them informed and responding to inquiries on the same convenient channel.
Increase conversion rates
One-way marketing texts that drive calls or clicks lead to abandonment. Remove the friction and let customers convert with a simple in-channel response.
Meet the messaging and customer experience experts
Sam Rosendorff
Solution Lead
LivePerson
Linh Tran
Principal Product Manager
LivePerson
Brian Donnelly
Marketing Director
LivePerson