Break engagement barriers with proactive mobile messaging

Learn how to start and scale proactive customer engagement with ongoing, two-way customer conversations.

Original Broadcast Date: April 16, 2020
proactive customer engagement with a texted appointment confirmation
man smiling at proactive customer engagement message

Conversation, not frustration

Customer relationships at this moment are rife with uncertainty. Now more than ever, brands must keep people informed and offer help, not put them on hold or send them to a website. Messaging notifications are a start but shouldn’t be a dead end.

Mobile messaging offers a channel easily scalable for two-way, proactive customer engagement interactions. Keep customers informed with 90% open rates, and let them reply directly rather than drive calls or clicks that lead to frustration. Conversational AI scales personalized dialogue across your contacts.

In this webinar, you’ll learn how proactive customer engagement via two-way messaging helps…

Accelerate customer journeys

Trigger automated outbound texts from events in CRM or other digital channels, and be confident your message will get through.

Reduce calls and other inbound contacts

Contact centers get overwhelmed when customers can’t serve themselves — make sure you’re keeping them informed and responding to inquiries on the same convenient channel.

Increase conversion rates

One-way marketing texts that drive calls or clicks lead to abandonment. Remove the friction and let customers convert with a simple in-channel response.

Meet the messaging and customer experience experts

Sam Rosendorff headshot

Sam Rosendorff

Solution Lead


Lihn Tran headshot

Linh Tran

Principal Product Manager


Brian Donnelly headshot

Brian Donnelly

Marketing Director