live webinarDisrupting a competitive industry with digital-first customer service
TalkTalk is a disruptor in the telecom industry. Learn how their decision to move aggressively in their digital evolution has delivered efficiency and helped bridge the AI gap — increasing their NPS score +52 points.
Original broadcast date: January 30, 2024
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“Staying close to our customers is paramount.”
Bhavesh Panchal, Head of Channels & Digital Adoption, TalkTalk
Watch the recording to find out how they are doing just thatWhat you’ll learn about digital transformation
How TalkTalk shifted to a digital-first culture
Discover the strategies behind their impressive +21% call deflection and +36% shift to messaging.
Why Proactive Messaging is no longer a luxury
Hear how you can drive down call volume simply by meeting your customers before they reach you.
The role of generative AI
Learn why TalkTalk was one of the first brands to adopt generative AI and what that means for their business.
Meet the speakers
Bhavesh Panchal
Head of Channels & Digital Adoption
TalkTalk
Maia Capello
Product Marketing Manager
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