Conversational Flywheel™Your blueprint for digital transformation
Bridging the gap from calls to conversations is an essential part of any digital transformation strategy, and the Conversational Flywheel is here to guide you. The flywheel is composed of four essential phases to accelerate your transformation to a digital-first customer experience: Understand, Connect, Assist, and Automate.
Demo how we can helpSet the flywheel in motion and see the impact
25%
customer satisfaction boost
30%
reduction in operating costs
50%
decrease in agent attrition
Accelerating digital transformation initiatives
through the Conversational Flywheel
Understand
Turn your conversation data into actionable insights
Understand what your customers really want. With Conversation Intelligence at your fingertips, you can turn all of your customer conversations (phone, email, or messaging) into operational insights. Identify trends in your conversation data to inform decision-making around automation, operational improvements, and the overall customer experience.
Connect
Integrate consumer channels and enterprise systems
Consumers want to interact via digital channels like social media, SMS, and business messaging apps like Apple Business Chat and WhatsApp. Think beyond legacy technology: Take conversations out of inefficient and expensive call centers and IVR systems and start building more personalized connections by integrating your own LLM, bots, channels, and other systems that help you create connected customer experiences.
Assist
Improve efficiency by empowering agents with artificial intelligence
Harness the power of generative AI while keeping humans in control of the conversation. Give your agents a competitive advantage with an omnichannel workspace to improve efficiency, increase accuracy, and better support your customers. With AI-powered conversation summaries and suggestions, response times decrease and satisfaction soars.
Automate
Scale customer support with personalized self-service
Turn your most common customer intents into automated experiences. Scale your conversations and reduce costs — while driving conversation data back to the first stage of the flywheel to fuel further digital transformation efforts. Whether you’re building LLM-powered AI agents or connecting third-party chatbots, AI safety tools protect your brand’s reputation by mitigating bias, ensuring compliance, and delivering consistent on-brand conversations.
Your toolset for driving successful digital transformation and continuous CX improvement
Conversational Intelligence
Improve the customer experience with better understanding.
Voice to Digital
Digitize voice interactions for more omnichannel, efficient service.
Generative AI
Embrace the future to better assist agents and customers alike.
Start bridging the AI gap
“I think the world is our oyster in terms of agent assistance and self-service with generative AI. We’ve just started turning generative AI on so that we can really understand and prioritize how we’re gonna tackle this.”
Read their story
