Governance
Our Ethics and Compliance
We are committed to the highest standards of ethical business conduct and to the practice of business in accordance with all applicable laws, rules and regulations. We are guided by our Code of Conduct which applies to all directors, officers, and employees of the company and is intended to provide guidance to personnel to help them recognize and deal with ethical issues, provide mechanisms to report unethical conduct, and help to foster a culture of honesty and accountability. LivePerson also has a Code of Ethics for Chief Executive and Senior Financial Officers.
All employees are required to complete Code of Conduct training on an annual basis, which also covers anti-bribery and anti-corruption training units and how to avoid unethical practices. Employees are required to pass an exam following the training.
Data Privacy and Security
Information security is part of LivePerson’s core and strategic goals. We maintain and continually enhance our data security and systems resilience and have implemented a robust infrastructure to support our clients’ high standards and safeguard the information that belongs to us or has been entrusted to us by our clients and employees.
Our Board of Directors oversees cybersecurity risks and receives regular reports from the Chief Security Officer throughout the year. All LivePerson employees, including full-time employees, part-time employees and consultants, complete mandatory annual Security Awareness training via an online portal that is tracked and confirmed by LivePerson personnel management. All of our vendors and stakeholders agree to our Information Security Policy.
We maintain compliance and security certifications that include the following industry standards:
- SSAE 18 SOC2 + HIPAA (formerly SAS70)
- Alignment with the ISO 27001 standard
- PCI DSS 3.2.1
- EU General Data Protection Regulation (GDPR)
- HIPAA via Business Associate Agreement (BAA)
- HITRUST
LivePerson’s operating systems and infrastructure are regularly tested for vulnerabilities by internal and external independent third parties, including through our formal Vulnerability Disclosure Policy and Program. We also regularly work with clients to audit our systems and infrastructure.
Whistleblower Protection
We are committed to providing a workplace conducive to open discussion of its business practices and maintain a Whistleblower Policy that is included in our Employee Handbook and published on our website. Our Whistleblower Policy is designed to protect directors, officers, any employees and third parties acting on behalf of the company, who report known or suspected violations to the company in good-faith, against discrimination or retaliation by the company.
LivePerson offers an online “Report It” tool that allows all employees to anonymously report any issues via the website or a hotline. All complaints submitted through these means are forwarded to the Audit Committee and recorded in a log that is kept for five years. All employees are also encouraged to reach out to any supervisor or manager or our Corporate Compliance Officer.
For all complainants, the Corporate Compliance Officer (under the direction and oversight of the Audit Committee) will assess the planned course of action and all complaints are investigated to their conclusion. If action is needed, the appropriate executive officers and the Board of Directors are apprised as appropriate.
Ethical AI
We recognize the rapid growth of AI and its potential to incorporate personal and unconscious biases from its creators. To address this, we are committed to trustworthy and responsible AI. Our cross-functional committee—comprising representatives from engineering and technology, legal, diversity, equity & inclusion, and other key internal stakeholder groups—drives the development and evolution of our responsible AI principles. This committee ensures that our products are designed and enhanced in a way that upholds ethical and unbiased practices.
As a founding member and ongoing sponsor of EqualAI, a nonprofit organization that brings together leaders from business, technology, and academia, we work to advance best practices for organizations leveraging AI, with a focus on ensuring equal representation. More information can be found at www.EqualAI.org.
Our Curiously Human™ digital experiences are built on responsible AI principles integrated throughout the entire platform development, enhancement, and testing cycle. We strive to deliver inclusive, trustworthy, and transparent AI at scale, enabling brands to build meaningful and personalized connections with their customers—free of bias and discrimination.