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Conversational AI Blog

digital customer engagement report cover image

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Digital Customer Engagement Report: Creating a more personalized customer experience through automation

LivePerson Team • 3 minutes

2022 rewind, focusing on Conversational AI use cases in the most-read blogs

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The 5 (or more) must-read blog posts of 2022

LivePerson Team • 3 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

illustration depicting digital consumer engagement updates

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What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

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How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

Conversational AI software being used for employee support, acting as an onboarding buddy

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3 ways brands can set themselves up for success using Conversational AI software for employee support

Chris Radanovic • 6 minutes

magnifying glass illustrating AI search capabilities

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AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

Report cover for the Research Globe for Conversational AI solutions that improve customer satisfaction

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Aragon Research designates LivePerson a Leader in its Research Globe™ for Conversational AI solutions

LivePerson Team • 2 minutes

Conversational design example combining visual design with human conversation

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How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

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LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

piggy bank illustration of how a strong customer engagement strategy can grow savings

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Maximize spend and satisfaction with an AI-powered customer engagement strategy

LivePerson Team • 3 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

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What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

illustration of Conversational AI trends around the globe

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Conversational AI trends emerge from LivePerson’s London Executive Community Event

LivePerson Team • 5 minutes

EqualAI and being an LGBTQ+ ally

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Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Illustrated Conversational AI chatbot helping customer service leaders respond in contact centers to improve customer satisfaction

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Conversational AI that lives in the contact center, not the lab

Chris Radanovic • 5 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

LivePerson dashboards for a connected digital experience

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What’s New in LivePerson’s Conversational Cloud®

Kelly Corcoran • 6 minutes

Illustration of conversational bots in front of Earth, representing how they help in reducing carbon emissions

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Using Conversational AI technology to fight the climate crisis and reduce greenhouse gas emissions

Chris Radanovic • 5 minutes

conversational interface helping increase customer satisfaction in digital fitting room

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What is Conversational AI: How it started and where it’s going

Chris Radanovic • 5 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 7 minutes

LivePerson Media Kit: #1 Innovative AI Company from Fast Company

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Fast Company Award: Rob LoCascio on leading the “#1 Most Innovative AI Company in the World”

LivePerson Team • 5 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes

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Managing AI chatbots to be less discriminatory: An exclusive Q&A with EqualAI® President & CEO, Miriam Vogel

LivePerson Team • 12 minutes

Conversational AI platform example of messaging with an AI chatbot

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Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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How to improve customer service with Conversational AI: Balancing efficiency and experience

Kelsey Cottingham • 7 minutes

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Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

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The Travel Surge: Why Conversational AI is the surge protection travel and hospitality needs to win

Jared Eisenlohr • 5 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

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Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

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How to navigate personalization (and privacy) in a cookieless world

Amber Armstrong • 4 minutes

post-pandemic travel survey

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Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

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The future requires an AI mindset: How to upskill for this economy

Marco Ambrosio • 3 minutes

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The top 5 reasons chatbots fail consumers (and what to do about it)

Malik Jenkins • 4 minutes

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