Agent workspaceOne Agent Workspace to manage every conversation
Start truly unifying your contact center. Bring your existing best-of-breed voice provider and combine it with our powerful generative AI capabilities and messaging channels, creating one best-in-class agent workspace for every customer interaction. There’s no need to choose one or the other.
Get a demoIt’s not about the AI, it’s about the ROI
Brands use the Agent Workspace and Copilot to drive ROI with results like the following:
5 points
increase in NPS
25%
decrease in initial response time
60%
cost savings per year
Making the messaging agent experience better
Routing and Dynamic Capacity
Enable contact center agents to optimize their output and increase efficiency with improved concurrent conversation handling. These capabilities automatically adjust agent availability as demand changes.
Copilot
Boost agent productivity with the latest generative AI-powered technologies. Safely enhance contact center operations and streamline agent workflows with LLM-powered suggestions, customer context summaries, translations, and so much more.
Agent app
Stay connected anytime, anywhere with seamless messaging. Use your LivePerson agent or manager login to access, accept and filter conversations. Enable notifications, creating the perfect agent assistant — in the palm of your hand.
Unifying the voice agent experience
Bring voice into the digital fold
Innovate on top of your existing voice solutions. Get a complete view of voice and messaging conversations, create long-term agility, and increase customer satisfaction without the need to rip and replace your existing systems.
Conversation Orchestration
Orchestrate seamless conversations between human and AI agents, enhancing efficiency and delivering truly connected customer experiences.
