voice to digital: Omnichannel solutionsVoice is not going away
No need to rip and replace. Enhance customer experiences with a best-of-breed strategy for CCaaS omnichannel solutions, seamlessly integrating voice and digital conversations on a unified platform. Leverage conversation shifting, omnichannel analytics, and award-winning Voice AI to digitize voice interactions for more efficient, personalized service.
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Build best-of-breed omnichannel solutions with powerful integrations
Deliver a best-in-class customer experience with LivePerson and your voice vendor of choice. Get a 360-degree view of data across any voice and digital channel in a single, unified workspace.
Our 3rd-party partnerships enable enterprises to augment their existing investments in voice solutions by deploying market-leading digital, automation, AI, and analytics capabilities in an integrated experience. No need to rip and replace — you can enable transformative outcomes faster with lower cost and substantially less risk to contact center operations.
Unlock the power of voice across the conversational journey
Integrate voice at every stage of your conversational journey, driving continuous improvement and operational efficiency within your contact center. Our voice-to-digital components are infused across the entire Conversational Flywheel™, empowering you to transform traditional CCaaS solutions to truly understand customer needs, connect seamlessly across channels, assist agents with AI-powered tools, and automate interactions at every stage of the customer journey.
Understand
Gain deep insights from voice conversations
Leverage Conversational Intelligence to turn your unified communications data into actionable insights. Identify customer behavior, trends, and preferences to inform your automation strategy, operational improvements, and overall customer experience.
Explore the Understand phase
Connect
Integrate voice with your digital ecosystem
Bridge the gap between voice and digital customer interactions by integrating with your existing contact center as a service systems, LLMs, and bots. Create connected, personalized experiences across systems and customer touchpoints.
Explore the Connect phase
Assist
Empower contact center agents
Enhance contact center agents’ efficiency and productivity with an omnichannel workspace that unifies voice and messaging. AI-powered conversation summaries and suggestions reduce response times and boost customer satisfaction scores.
Explore the Assist phase
Automate
Scale voice support with intelligent automation
Transform common voice intents into automated experiences, reducing costs while driving customer data back into the flywheel for better understanding and personalization. AI safety tools ensure compliance and on-brand customer communications.
Explore the Automate phase
Bring voice into the digital fold
Unified agent workspace for contact centers
Get a multi-channel view of every conversation
Welcome to your customer communications command center. Our Unified Agent Workspace enables you to bring your existing voice solution together with modern digital channels to create an automated and agent-first omnichannel solutions interface.
Conversation shifting
Seamlessly transition from voice to messaging
Allow customers to escape the IVR queue and switch from voice to their preferred messaging channel. Our advanced conversation-switching technology, powered by IVR deflection, enables a seamless transition, reducing wait times and enhancing customer satisfaction.
Analytics studio
Gain unparalleled insights with Omnichannel Dashboard and Voice Capture
Maximize the value of your customer conversations with Analytics Studio. Our Omnichannel Dashboard provides a comprehensive view of interactions across phone calls and messaging, helping you identify the most effective intents for transitioning to digital.
Voice Capture seamlessly integrates voice data into the Conversational Cloud®, enabling you to bring critical voice data into Analytics Studio.
Voice AI
Elevate your contact center with safe, scalable voice automation
Automate conversations in a safe way using generative AI. Leverage state-of-the-art language models and advanced voice technology to automate complex tasks with our AI-powered voice bots, reduce wait times, and increase agent retention. LivePerson supports Bring Your Own Carrier (BYOC) to allow for seamless and secure two-way transfers between your existing voice infrastructure (carriers, CPaaS or Contact Center) and Voice AI.
Ensure exceptional customer service across all touchpoints while maintaining the safety and scalability of your voice automation.
