customer Messaging platformConnect and converse at your consumer’s convenience

Engage with consumers directly in their preferred communication channels, all managed within LivePerson’s AI-powered omnichannel customer messaging platform.

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Sample of messaging apps supported by our customer messaging platform, enabling the connected customer experiences customers expect

Everyone has a favorite messaging channel

LivePerson integrates multiple communication channels, helping unify customer interactions for all involved.

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proactive upgrade notification to enhance customer engagement

Proactive Messaging USE CASE

Don’t wait: Engage customer proactively

Certain messaging channels (like SMS and WhatsApp) allow you to send two-way proactive messages, which our customer messaging platform supports. Share care alerts, payment or appointment reminders, promotions, and other offers in multiple channels where open and response rates skyrocket above email and phone calls.

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IVR deflection message asking caller to press 1 to switch to text, part of a conversation shifting or call deflection strategy with a unified customer messaging platform

IVR DEFlection Use Case

Convert inbound calls to customer messages

Instead of missing calls or making consumers wait on hold until customer service teams are available, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days with our omnichannel messaging platform.

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illustration of AI brain for our omnichannel customer messaging platform that works across multiple messaging channels

Automation use case

Scale customer messaging platform interactions with Conversational AI

Automate customer interactions across multiple channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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