Omnichannel Messaging platformConnect and converse at your consumer’s convenience
Engage with consumers directly in their preferred communication channels, all managed within LivePerson’s AI-powered omnichannel customer messaging platform.
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Everyone has a favorite messaging channel
LivePerson integrates multiple communication channels, helping unify customer interactions for all involved.
Web Messaging
App Messaging
SMS
Apple Messages for Business
Google RBM
Voice
Conversation Shifting
Kicker
Facebook Messenger
LINE
Viber
KakaoTalk
Proactive Messaging USE CASE
Don’t wait: Engage customer proactively
Certain messaging channels (like SMS and WhatsApp) allow you to send two-way proactive messages, which our omnichannel messaging platform supports. Share care alerts, payment or appointment reminders, promotions, and other offers in multiple channels where open and response rates skyrocket above email and phone calls.
IVR DEFlection Use Case
Convert inbound calls to customer messages
Instead of missing calls or making consumers wait on hold until customer service teams are available, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days with our omnichannel messaging platform.
Automation use case
Scale omnichannel messaging platform interactions with Conversational AI
Automate customer interactions across multiple channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
Omnichannel messaging solutions for marketing, sales, and customer care
Acquire more customers with Conversational Marketing
Conversationalize your funnel to fuel a greater return on your marketing investment.
Supercharge sales with Conversational Commerce
Increase sales velocity, volume, and average order value with the Conversational Cloud®.
Provide superior customer service with better communication
Maintain enhanced customer satisfaction, brand loyalty, and lifetime value.